[Resolved] Idea Cellular — Double recovery of security deposit | |||
Sir, I Mr. Kiran Adhav converted my prepaid Idea Sim to Postpaid after receiving calls and insistence from Idea call canter representatives. I paid Rs. 250 as refundable security deposit to Mr .Sanket (M- [protected], a marketing representative of idea cellular) working for "Velocita IT And HR Solutions" Authorized DSA for Idea Cellular (office at "Asmita" Paud Road, Bharati Nagar No.1, Kothrud, Pune). However when i recd the bill for my post paid connection Rs. 250 against SD for prepaid to Postpaid was again charged in that bill. I contacted Mr. Sanket and requested him to correct this bill amount for which he had agreed. However M/s Idea Cellular representatives had blocked my outgoing calls and forced me to pay the security deposit the SD amount Rs. 250 again to resume the services. We do not expect this type of response from IDEA, hence requesting you to kindly address this issue. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I had taken add on connection on my mobile no [protected]. I got a call from mobile no [protected], who collected from me documents required for issue of Add on number and Rs 300.00 for new SIM. Now after 7 days, the mobile no [protected] is switched off, and still I did not get the add on connection.
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We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC239433 in the subject.
Regards,
Idea Cellular