[Resolved] Idea Cellular — Fraudulent deduction for data usage | |||
I am an IDEA Cellular prepaid customer. On 29th June 2012 I activated 2G on my number[protected]X using the 98 rupees v-coupon. The validity of this coupon is 30 days and was due to expire on 29th July 2012. On 30th July 2012, I received absolutely no intimidation from IDEA that this coupon has expired and approx. Rs. 82 were unfairly deducted from my top up balance for usage of 4MB data. This is a gross negligence from a company of this stature. According to TRAI regulations, the customer must be given due notice of service expiry or the service should be disconnected. IDEA cellular has fraudulently charged for the service in violation of TRAI guidelines. I demand immediate action, failing which I will lodge a complaint with the appropriate authorities for the illegal deduction on my account. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC264096 in the subject.
Regards,
Idea Cellular