[Resolved]  Idea Cellular — GPRS Volume Charges

Address:

Maharashtra

I, have an Idea Mobile

I have received an Bill from Idea containing GPRS(Volume) Usage charges of RSs. 1468. 72 . I have not subscribed to internet nor do I use GPRS. These charges have come through fraudulent SMS etc sent by IDEA to increase its revenue. I called the customer care to complaint but they are even refusing to listen to me. There are 3G plans available for unlimited usage in lesser amount , why would I use GPRS worth RS 1468.72 without opting for internet facility.

My repeated requests to the Customer care to look into the matter are not heard. They infact have sent a second bill levying GPRS charges of further 1500 plus rupees. I complained to the appellate authority. Produced is their inconsiderate and non empathetic reply.

Dear Mr. Lodha,

Thank you for writing to Idea Cellular Ltd.

This is with reference to your email dated 06th August 2013 regarding below mentioned concern, for your Idea mobile number [protected].

We would like to inform you that charges of Rs.1468.72/- towards GPRS were correctly levied in your invoice dated 12th July 2013 as the usage was done as per default zero rental plan. Hence, we would be unable to provide you waiver for the same.

With this email, hope we have addressed your concern.

We assure you the best of our services.