[Resolved]  Idea Cellular. Group: Birlas (Aditya Vikram) — My Idea Cellular operated no.[protected] has stopped working all of sudden since last 31.05.11's evening

Address:

Dhanbad, Jharkhand

My Idea Cellular operated no.[protected] has stopped working all of sudden since last 31.05.11's evening or so, without any prior notice. I had tried my level best to contact all the concerned in this regard since than including local representative/call centre of Idea Cellular but with no help. A balance of Rs. 318 is still showing in my above said number, dully confirmed by Idea Cellular's representative Mr. Rajan at Patna ([protected])over phone on 03.06.11. Last call made by me from the aforesaid number i.e.[protected] was on 30.05.11 at around 7.43 PM, there is a miss call also on 31.05.11 at around 12.07 PM but since late evening of 31.05.11 I am just unable to make/receive any call as well as just unable to send any SMS too. Last RECHARGE details are: Rs. 111.00 on 16.05.11 at around 8.50 PM, Rs. 333.00 on 25.05.11 at around 1.18 PM. All these details can be recheck at Idea Cellular's end.

On 03.06.11's morning I had a telecon with some Mr. Tapas[protected] of Idea's Dhanbad (Jharkhand) region and I had briefed all of the above details with a request to resume my service, he also confirmed me that he will revert back shortly after going through the reason/s of so called "churning" of my above said number but he didn't. I had tried to call him my level best (and still trying) but my calls are not being responded which is very frustrating & disappointing as well as not expected from a reputed Company like Idea. I had contacted Mr. Rajan of Idea's Patna centre but he had shown his inability in resuming the service after 30-35 minutes of talk/hold as well as he was not able to guide me as to whom I should contact even. I had tried to call Mr. Manish Kumar Verma (Nodal officer - Bihar & Jharkhand, I guess) at [protected] but calls were not responded as usual.

Any way, I got mail IDs of Idea Cellular's "Grievance Bihar & Jharkhand" from net and writtem them along with all the above details with a positive hope that they will help me in this regard and service will resume but in response I got just "auto generated" mail from them on same day that they will revert back by "next 24 working hours" but they didn't. I had written the reminder to them once again today few minutes back and got same auto generated reply in return. It is frustrating that I am unable to make a call to their Customer Care even, although there is a balance of Rs. 318.00 or so still left with them in my aforesaid number.

Salt to the wound is that till yesterday, whenever some one has called on my aforesaid number, it has responded that this number is not in service or something like that and today its showing the same number[protected] as "Invalid" which is very surprising & disappointing at all.

Looking forward for your HELP please as this number has been given to most of my Business Associates, Relatives, Friends etc. and due to sudden disconnect of this number without any prior information/notice, I am loosing heavily either its Money and/or Respect.

Regards;

Shambhu Sharan Mishra

C/o Maithan Ispat Limited
P.O. - Chirkunda
Dist.- Dhanbad
Jharkhand - 828 202

Mobile [protected] /[protected]
[protected]@yahoo.com