Idea Cellular — Harrasement | |||
Dear Sir, Myself Adarsh Rodrigues, a resident of the state of Maharashtra. I was a consumer of Idea Cellular Net Setter Data connection. The service of the internet was always pathetic and 4 months back it hit a new low. I called up the customer service and complained about it, but there was no response from their side neither did any solution to my problem. Hence i decided to not pay that months bill. My service was disconnected. I never got a printed copy of the bill delivered to my place hence i did not even had a track of the bill. 4 months later i got a call from a person (who i suppose was a recovery agent) and asked me to clear my outstanding bill that included the service i used and the rent of the two months. I again explained my problem and told them that i will clear the bill for the amount of service i used (as i believe i am obliged to) but i wont pay the rest amount as that is meaningless. They asked me to go to the gallery and give them a call as soon as the payment is done. I went to the gallery and tried calling them up but no one responded, Due to the lack of printed bill copy, i did not even have my number to clear the bill. Hence i could not. Later on 28th Nov, i got a call from a guy who said that he is speaking from the Delhi district court and Idea has filed a case against me for Fraud. They gave me a lawyers number and asked me to talk to that lady, I had a word with her and she told me she is representing Idea Cellular and said that if i dont clear my bill before 5, they will forward the file and the case will be registered, Scared by this i asked my friend to go to an Idea Show room and clear the bill. After he cleared the bill, it suddenly crossed my mind that 28th Nov, 2012 was Guru Nanak Jayanti, and was a bank holiday and i realized if there was a court case i would have got a notice from the court before hand, nothing as such was received by me. Hence i conclude that i was tricked into paying extra sum of money that i was not even suppose to pay. I dont want my money back. i just request you to kindly take the necessary actions that will avoid such further harassment to the end consumer and people fake pretending to be High authorities such as Courts should be severely punished. Was this information helpful? | |||
 2 Comments | |||
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Dear Sir,
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC308292 in the subject.
Regards,
Idea Cellular
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC308292 in the subject.
Regards,
Idea Cellular
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1. On 15 Feb 2012 an SMS was received stating that I have touched 70% of my credit limit,requesting me to clear the billed and unbilled amount of Rs1687.42 to avail uninterrupted services. Based on the above message an amount of Rs 1000/ was paid by me.
2. Then again on 16 Feb 2012 similar message was received and even the services were discontinued by the service provider. To continue with the services an amount of Rs 2000/ was paid by me on 16 Feb 2012 itself and the services renewed after almost 2 hours.
3.On 18 Feb 2012 again an SMS was received from Idea stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1425.76 to avail uninterrupted services. As I was sure that I have not many calls I did not make any payment.
4. An SMS was received on 20 Feb 2012 again stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1447.32 to avail uninterrupted services. Again as I was sure that I have not many calls I did not make any payment.
5. SMS was received on 21 Feb 2012 again stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1450.62 to avail uninterrupted services. Again as I was sure that I have not many calls I did not make any payment.
6. On 22 Feb 2012 an SMS was received from Idea stating that "Dear Customer,we have yet not received the payment hence your services are suspended except Idea local calls.Please pay your billed and unbilled amount of Rs1946.76." Even though I was sure that i have not many calls , to get the services activated again an amount of Rs 1500/ was paid by me.
On receiving the monthly bill for the period from 25-Jan-2012 to 24-Feb-2012 I was shocked to see that my actual bill was only ₹ 490.95 and excess amount of ₹ 4347.24 was shown as credit against me. On approaching the customer care executive they were not able to give a satisfactory answer and on asking to refund the amount he blatantly refused to do so.
I need a justice for this as i was mentally harassed for almost 10 days. Me being in the Army is likely to get posted out in the next 2 to 3 months and the balance amount will last for almost 12 months with my average usage.