Idea Cellular Complaints & Reviews

dear sir,

i am customer of IDEA POST PAID MOBILE SERVICE. My phone no. is [protected] i have use 249 combo plan. in this plan 1GB gprs is free for a month and the bill is count in unbilled amount.so that the bill of 1GB gprs is 2097 that included in unbilled amont and the cedit limt is 1000. now my outgoing call are barred due to exeed the credit limt but this is not my fault now my bil is 2107 due to uses of free gprs and company said pay all amount of bill.

what should i do?


yours
[protected]
email- [protected]@gmail.com

Resp sir,
As mentioned in above sub i had ported out from idea my no is [protected] i had ported out on 1st march but still my no is not ported out from idea my upc code is iz366774 the rules say that after sending a request for port out it will take 7 working days but today their is a 13 th working day but still my no has not ported out.
whenever i had called to the care center i got different reason for the same i had called 6 times to the cust care & i had got six different reason first they had told me your from has been rejected reason they don't know secondly they said i had not given request for port out thirdly the said me a complaint mail has been ff to the consult department and you will get replay in next 48 hours but still nobody has called me fifth time they said me that their is a miss called alert facility is activated on your mobile that is why idea is not porting you out the had also deactivated my facility but still it had not ported out sixty time they had said me that our sin ear executive is busy he will call u in 2 hours but still no one had called me. so please give me the actual reason why idea is not porting me out.? because my upc coed will ex pair on 16th of march.
this is the last chance to idea to port out my no if today idea will not do so the plz give me the reason why should i not go to the consumer forem court with the same matter.


SO IT IS MY HUMBLE REQUEST TO POURT OUT MY NO.

Thanking You !

--
Regards
Shree sai sales
A.P.M.C Complex
New Mondha Behind S.B.I Bank
Hingoli - 431513
[protected]

Idea Prepaid :Ref:Sr. No. [protected], Rs. 10 free 100 sms pack purchased in Pune from vendor outside Telephone shoppee, Pune, MS, India
The scrach seal was tampered, relabled and used before sale.
Pl. inform how to get replacement.
Can you fix responsibility and give show cause to vendor and person who did this trick for small amounts but with greater risk, as the person who used Rs. 10 credit can be identified
Sincerely, Dr. Mandar Akkalkotkar
Cellular:[protected]

Ref:[protected] Forwarded message[protected]
From: Mandar Akkalkotkar <[protected]@gmail.com>
Date: Mon, Mar 14, 2011 at 12:14 PM
Subject: Complaint free SMS prepaid pack tampered, relabled, renumbered and used before sale
To: ccare.[protected]@idea.adityabirla.com ( Idea Customer care)

i received a prankster calling from a mobile no.[protected] at about 00.20 hrs today, i.e. on 13/03/2011. the prankster was abusing in a very filthy hindi language. I want to block his phone number and book him under the law.

Dear Sir,

We are residing at Kalyangarh, West Bengal. For past few years we are using Idea's prepaid connection. We could not use our Idea connection in our locality. All the service providers installed their towers except Idea. There is a tower which has already been installed by idea is situated at the another part of locality. But there is no tower near Kalyangarh More that covers the other part of our locality. Every major providers have installed two towers in both parts of the locality except Idea. Each time we need to come out of our home to get proper signal. Otherwise most of the calls are being disconnected. Most of the time the mobiles show bad signal option. For past few months we are struggling a lot. No action has been taken by Idea. It should be solved immediately. Please take necessary action as early as possible.

Jit Bhattacharjee
Mobile Number- [protected]
Address- 366/9 Kalyangarh
District- North 24 Parganas
Post Office-Kalyangarh
PIN-743272
Police Station- Ashokenagar

I first Raised a request for MNP from Idea to Airtel as my company requested to use the data services, I raised a request on 25th and submitted the docs to airtel on 25th feb 2011 and porting process started on 26th and i got an sms from 1901 saying that " request rejected by donor due to there are subsisting contractual obligations from the subscriber agreement". I called up the customer service on 2nd and they said that nothing was there and u will get an call from support for that and u ned to wait for 24 hrs, i waited for 24 hrs no call and so again i called and same answer for an week by calling night and day and on 9th of march in the afternoon they said that ur free to go to any provider, so i asked the airtel guys to start the process and did the same and to day again the request was rejected by idea, when contacted the same answer ur free to go again my mnp expired and requested for a fresh port code and applied for the process, i am idea guy for 11 years and they had my security deposit of 7,100. I dont know why these guys are doing like this and there is no chance of complaning about the customer support to other superior guys. If they r feeling for a customer to port out i ported inn 2 of my airtel numbers to idea, then airtel guys done that to fast why these idea guys are doing like that, and even the service in some of the areas are pathetic and nothing happens calling the customer support, they says problem with ur handset, iam gadget guy changing the handset for every 3 months and my handsets ranges above 25,000 and above. even some of the customer support guys answer very riduculous. How can i go further and complain about these guys to the higher authorities.

I , Victor Baidya having a bsnl mobile no [protected] (bsnl) . After watching some really attractive ad on tv i thought that Idea mobile service will be better for me & i also thought that which type of problem i am facing in bsnl i will not be facing in Idea .. So I have contact to a retailter " PRIYANKA TELECOM " at SEALDAH and filled a port form on 23.02.2011 . My Idea Sim no is " [protected] " but today on 12.03.2011 still the sim is not activated . So that i have called their toll free no [protected] but still the result is same . I think Idea has put some robot over there they only can say " WAIT A LITTLE BIT WE WILL DO IT AS SOON AS POSSIBLE " . All say that Bsnl is a third grade service but i am saying that Idea has no grade at all .. So Poor Ser vice .... I will advice every one who can access the site DONT TAKE ANY IDEA CONNECTION AT ALL ...

My name is Rajiv Kumar Mobile No is [protected] .
I m having idea connection and Idea is always deducting some amount from my account for the services for which i have never made any request . For the same subject when i am talking to customer care of co. they are not giving the proper reply just repeating one thing that you only made the request to activate these services .
Kindly do the need full .

Last week I recharged with value voucher Rs.25/- on my mobile for Local Idea night call (between Idea to Idea).
On coupon, it has written that free minutes to be used between 10pm to 7 am.

But whenever I call after 10PM, my call rate would be abnormal, it is not as per Idea night call rate.
It will be as per my actual call rate i.e. 1ps.



My recharge coupon details are as below :

Serial No. : [protected]
[protected]

I have recharge coupon with me.

Many times I observed that for night calling scheme from 10PM to 7 AM, if I call immediately after 10PM call rate for night call is not activated. It will activate after 5 to 10 min later than 10 PM. This is also one of the blunder from Idea cellular.

Dear Mr.Saurabh,

Hi, this to bring to your notice that I Rajendra Waghmare having idea connection no[protected], is yet to receive any Idea Bills.
I have already complained to your number and spoken to Bhavani on the sane issue. She has promised me that it will be sent in 24 hours and to your surprise here I an sending you the complain once again.

• This for your Information
• That I have been complaining on the sane issue for the past one year.
• I have spoken to Tom ,Dick & Harry of your dept right from CC executive to floor managers and who not, but of no avail.
• If a highest authority cannot solve a petty issue like this then may God save your organization.
• I stay in own house, there is always someone in the house to receive the bills
• My address has been verified N number of times.
• I need the bill for reimbursement and I don’t want e-bill.
• I will not settle the bill till I receive the bills of Feb.
• Please ensure the prompt supply of bills from now onwards as this will be my last complain to you after wards I have to think of other options.
• This the value that you are giving to a !2 years old user of your services.
• All claims in this regard made by your people in this regard are false and fake like the bills already dispatched, bills returned for door was locked ,and whatever they feel right to save themselves.
• All claims of the issue has been taken care and resolved are false.
• A bunch of jokers are sitting in the customer care you can check the history.
So my last request to you in this regard is please ensure that I should get the bills in my billing cycle.

Regards
Rajendra Waghmare
[protected]
[protected] ad on )

THIS IS TO UTTER SHOCK THAT IDEA S PREPAID CUSTOMER CARE NUMBER IS ALSO NOT AVAILABLE....LEAVE ASIDE WHERE N WHAT COMPLAINT I HAD

ANYWAZ THE MAIN REASON WAS THAT I WANTED TO ACTIVATE DND SERVICE ON IDEA TO GET RID OF AWFULLLY TIMED AND FREQUENT ADVERTISEMENTS

DR. PRIYANKA CHAUHAN
[protected]

Hi,
My self Gaurav K Baundra and using currently Idea service [protected] <pune> ( I am facing a network problem in my office from last one year so want to switch to vodafone service as MNP).

I have raised a porting request thrice but every time my request has been rejected with some different reasons.

Reasons :

1. the first request has been rejected by saying some contractual obligation ( I am using idea barclays corporate service and want to switch to vodafone corporate service ).If I am switching with in the same corporate plan then why its contractual obligation and even my most of the friends has been switch from airtel to vodafone and vodafone to airtel with in the same corporate with out any problem.

2. Second time they send me a sms defining exact date and time to complete my MNP request but then in middle a person came from idea to my office to take a signature on a form by asking the reason to sign he descibe that he need this sign to close ur idea service before you switch to vodafone but then later I came to know that sign was to cancel my MNP request

3 .Third time again they raised the contractual obligation error and rejected my request.

Please help me out as I no more want to continue with this service.

I have a Legal Criminal offense notice to me that i didnt pay Rs 447.58, which i have paid and confirmed by the bank.

Customer Care from Idea: They are point blank stating they dont know what to do. Asked me to call the Netsetter Technical team!

Appellate Officer for Idea TN: Mr Ajith told he will call me later!

Customer on email: NO RESPONSE!!!

A worst telecom service provider-looks like you are trying to make your name by falsifying information. I can only laugh at this. I am from a service industry on consumer grieviance. Had lodged a complaint with consumer support of TRAI, filed a FIR with the Police.

I have my savings account with ICICI bank who helped me confirm that all 3 payments (including the November bill Rs 447.58) was received by Idea Cellular.

Can somebody from IDea reply to my complaint? either to sort this issue or have a legal trial?

Idea Cellular: [protected] (Terminated the service on November 2010 through customer care call)
Idea Account Number: 1.13606649
Invoice Number: [protected]
Sl.No. from Anand,Abdul & Vinodh Associates Advocate firm: CHN/FEB/BC/23/853

I had requested for number portability on my number [protected] to switch from Loop to IDEA on 27th Jan 2010 and have submitted all the required documents to the executive from IDEA who came to collect them,
after repeated emails to your department and repeated calls, i still have no response and i am with the idea sim card but the service provider never got switched, its about to be 2 months now .
I hope my documents are not used for wrong purposes

Dear Sir,

Reg - Mobile Number[protected]

I have been using the BB service after the same was activated during the last month.

Of late, for the last 10 days to be precise I have not been getting the EDGE sign on my hand set implying that there was some problem with the BB service. I reached for your Customer care on phone and then made several complaints to[protected]BB technical support service) requesting them to restore the service without any delay. On one such occasion Technical Personnel responding my call even suggested me to replace the SIM card which eventually got replaced at your showroom and got in touch with technical team once again.

I reget that notwithstanding my efforts to wake up your technical personnel and customer care executives to restore BB service on my handset it all have proved futile and even at the time of writing this mail I am getting GSM service and not EDGE service.

I request you to look in to this matter immediately and rectify the same without any delay under confirmation to me.

In the meanwhile please suggest the following to your superiors and all those who matter. The following ideas will also help Abhishek Bachchan a lot to shed IDEA.

Customer Care Centre should be rechristened as Customer Neglect Centre

BB technical support service should be renamed as BB Unreliable Service

Best for Idea Cellular would be to quit the BB service considering the fact that it is not your cup of tea.

Idea Cellular customers should be advised not to use Customer Care or any related service but rather bang their head against a wall reminding themselves of the consequences of making such a call.

Finally it the CEO who should be informed of my feelings as above immediately and possible somebody at a senior level should call me to tell me if it is possible for Idea to restore my BB service or else advise me to go for MNP.

I look forward to your "Orchestrated" response at the earliest knowing fully well that I will never get a better service from Idea before I decide quitting your service.

Thanking you,

R Malhotra
[protected]

I have purchased Idea sim card because I had seen SMS from Idea in my friend's mobile that Recharge by Rs.19 and get all calls @ per paisa/2 seconds.But this offer is not offfering me.Customer care says you will get this offer after you recieve message from us.This is only partiality.My sim card no. is [protected]. My name -MOHAN AREKAR. D.O.BIRTH= 16/05/66.

i am prashanth toraskar. i had ported vodafone no to idea no. i had rechaged 98 rs pack for GPRS on19 feb.
they havent sent settings for GPRS on complainting in there office near b.v.k iyangar road.... then i went to malleswarm office on 8 march to get GPRS settings . they started GPRS on 8 mach ..
0n 8th nigth while downloading applcations from arnoid my balance 30 rs was deducted . then i recharged 50 rs & they again deducted 40 rs while downloading applications.





please help me..............i am not able to contact costamer care since they are not picking my calls .i am calling them since 15 days..they are not replying me......... they deducted balance 15 rs on calling on [protected] & 198 .

very slow device

Dear Sir, Good Morning
i am M.Deventhirakumar from Virudhunagar. My IDEA No. [protected].I have unwanted message from idea vanavil in cricket pack activation. So i lose of my account Rs.20 i have three times of complaints into idea customer care Mr.Bharath. You are temporarily De-active in cricket pack.But after few days income in my mobiles receive idea vanavil message.kindly request for refund my account Rs.20.i am waiting for one week suppose again income idea vanavil message
me and my friends circle 15 members are use idea network (my won refer to my friend got idea network) all of our sim card goto return the our near idea outlet center.
please reply me in my E-mail ID: [protected]@gmail.com
Thanking You.

IDEA Service Complaints - Mobile Number Portability

IDEA Service

Location: ECIL, Hyderabad, AP, INDIA

Posted: 09.03.2011


Mobile Number Portability
Mobile Number Portability

Dear Sir / Madam,

This is OMKAR MURTHY J from Hyderabad.

I am an existing IDEA customer " +91 [protected]".
My Complaint is that i want to switch over to BSNL.
I had received a message on -02-2011 stating " Your Unique Porting ID is .......... and the expiry date is .............".

My request was successfully registered on the same day.

After two days that is ........., I had received a message from 1901 stating that "your port in request for mobile number +91 +91 [protected] has been REJECTED by your service provider due to LEGAL REASONS.

I have contacted the customer care representatives (had to wait a lot to speak to an executive directly) to find out what the legal reason is and they that we are forwarding your call to our senior executive and then the call gets disconnected.

I even called up BSNL customer care , where i was informed by them that they were happy for having chosen Idea and said that IDEA had rejected my application.

Well i did get a call from IDEA customer care every time. i did tell them that i'm no more interested in IDEA(due to a number of reasons) & have decided to switch over to BSNL.

Now i have a few doubts,

Firstly will this transfer happen ? if not, then will my number be still active?

i do not mind getting a new simcard, but i would be happy if i can retain the same number.

Please resolve my problem as soon as possible. Because IDEA has reject my number portbility appilication without any reason. so plz help me

Awaiting Your Reply.
Regards,

J OMKAR MURTHY
Mobile No: +91 [protected]