Idea Cellular — idea 3g scam. false billing and usage

Idea Cellular — idea 3g scam. false billing and usage

M Mohamed Rafi

My idea number is [protected] I would like to bring to your notice the unfair practices by idea. Idea just me refunded around 10Rs . SR 1-[protected] Today I activated 8 Rs 3G pack. I started my session around 3.29 pm today. I'm all out when I disconnected my session around 3.40pm Idea just gave me time for only 10 minutes instead of 20 minutes. How could idea cheat their customers like this.I have been telling there something wrong with your system. This is standing proof. You refuse to fix this. I have experienced this issue several time. I call up customer care and nothing.. They are not fixing this and Cheating customers Was this information helpful? No (0) Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Mohamed Rafi

It could not be resolved. They called me with explanation that i was connected to 3 servers during my session from 3.29 to 3.40pm

As a user, im not concerned about this. It is your duty.

The 20 minutes was not covered in the physical clock.

Thats all it matters