Idea Cellular — Idea deducts full balance without any notice.

Address:

Thrissur, Kerala

IDEA CHEATS YOU BETTER THAN ANYONE!

Idea is the worst serviced provider I have ever known. Today they deducted my 55 Rs. balance without having any cause. When I called customer care they told me that 2G data pack has been expired, moreover they are saying that they have reduced the pack offer of 500 MB to 250 MB. But there is no information or notification send to me (they sends lot of marketing sms everyday, but no info about a plan change) - May be the authority only knows this change.

I wonder how my whole balance is deducted in a glance because I had already recharged 2G pack of INR 15, on 21st June, which is valid till 24th June (3 days). And now Idea says it is expired on today , but its just (23rd) 2nd day of this offer activated. The sad thing is that they are not sending any notice about this termination or plan changes. Since I am always online because of my android phone (which will not work without net connection), I suffered really - it happened on night - now i am not even able to check email.

I called customer care 3 times, finally they promised me refund within 1 hour - and after 1 hour I see nothing refunded. I called customer care again, but from this time onwards they are disconnecting my calls. Now I got it clear that they are cheating me. I dont care about this 55 Rs. since I am an IT professional. But we should not forget that in our country, people are there who strive to survive with such a small amount. If any telecom company is cutting their balance without reason, what is the logic in such hell of companies in this country.

I AM QUITTING THEIR CONNECTION FOREVER.

I STRONGLY RECOMMEND AGAINST USING IDEA OR ANY OF THEIR SERVICES. WHAT A (WORST) IDEA SIRJI!!