Idea Cellular — idea harasses and loots the consumer!!

Address:

Haryana

IDEA 3G NETSETTER NO.- [protected].Hi! This Grievance is against Idea Cellular for harassing my wife dreadfully! Actually, 3 months ago, We did a horrific mistake by buying idea's Dongle 3g Netsetter (Prepaid) from idea store ,Yamunanagar, Haryana. But from the very first day we plucked out loads of problems, which we didn't find any solutions from company, besides making sooo many complaints!!! First Problem was terrible speed... It was like a 3rd class 2G internet, which could die or disconnect at any time. We complained about this matter but nothing happened!!! Instead of resolving the matter, Idea customer care aggravated this matter horribly as we became unable to connect to the web!!! And its been happening for last 45 days!!! In between, I had made many complaints, Everytime we made complaint, Company representative called us and said, "You just need to recharge again." And when we asked about past 3g recharges and speed issues, then she became answerless by saying, " We are sorry for the past losses and it won't be repeated again. Please recharge again!" But she was as bad as the idea's network!! Earlier, company took Rs. 450 but we couldn't even use a single byte from the 2GB data, that just because of company's terrible network N customer care!!! And just a week back, I again made a recharge of Rs. 205 for 2GB data, but again I am unable to use it...! I contacted the company thru facebook, twitter, their customer care e-mail, helpline but no body took responsibility to handle this matter. They have been harassing us for last 2 months without any regret. Due to NON-CONNECTIVITY, We had to face many problem in our business and personal life!!! Due to that, I had to pay the penalty worth INR 3000 to my airline as I couldn't cancel the ticket on time, that too because of idea cellular. Now, We don't want to continue with the company as company has no care for their customers. I want justice by getting my hard-earned money back!!! INR 450+205=655. This is just totally unprofessional, purely abominable and wicked behavior from idea! Idea does nothing but lures the consumers by catchy advertisements!!! Their customer care team is bloody unprofessional and hellaciously awful as they obey no ethics but loot, loot and loot!!! Idea is a dacoit, who is looting and harassing us like hell!!! Please help us to avail justice!!!