Idea Cellular — Incorrect VAS charges from last 2 months

swapniljmalpani

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi, this is regarding VAS activation from July 2013. They have charged me Rs. 150/- for Mobile TV, Rs. 30/- for style adict and Rs. 30/- for Filmy romance. Since these services activated in July 2013, I called to corporate customer care (4999) to stop the services. Customer care agent told me that services will get deactivated within 24 to 48 hrs, and I received message also. However I got charged for these services on Aug 2013 & Sep 2013. I have raised many complaints and all are got closed but still services are active and I am getting charged Rs. 210/- PM. I can not close this sim card also as I will have to update everyone about new number. So Please resolve my complaint and pass the waiver for Rs. 420/- (i.e. Rs 210/- for Aug 2013 + Rs 210/- for Sep 2013). Complaints nos C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] Thanks and regards, Swapnil Malapni

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards vas pack as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

swapniljmalpani

from Pune, Maharashtra

Hello,

I agree that for July month charges are valid, but in July I called to Idea CC and asked to deactivate all services and I received SMS also for successfully deactivation of services.

I am not asking for waiver of July month, but for Aug and Sep I should get waiver, and if you are not able to resolve this please let me know next level escalation.

Thanks
Swapnil Malpani