| Address: | Jaipur, Rajasthan |
Case History; My mobile number is [protected], I made the cal on 22/02/2011 and
That call duration was 38:55sec, as per ma cal rate charge will 3.90rs., but chage took 40.60rs.
After this I called custumer care but not get and good response after this I walked service center on tonk road and said abt my probem, he told me mr. manoj that was the server problem and now ur problem will shourt out with in 24 our but problem is not resolve yet………
Complain no.for detect wrong chargege is [protected]………..
After it I made more calls for customer care but not get any any solution…every time they use to disconnect the call or your problem will shourt out with in 24hr but today is 04/03/2011 nad I have not got any response from Idea Cellular Ltd.
If m customer and got the information by Idea Cellular Limited employees and not
received then whom should I contact to solutions if their higher authority also not
given solution.
Why should suffer always customers due to mistake / lack of knowledge of employees ??
I requested to company please refund my balance but they are not ready to give. But
as per below communications written "Under the recharge of Rs 40.60rs, the local Idea to
Idea calling is
charged @ 10 paise per minute as per the eligibility of your number."
Pl. help.
Best Regards,
Manoj saraswat
[protected]
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