[Resolved]  Idea Cellular — Charged for unwanted packs

Sir, few days back i.e. on 26th of august i got to know on checking of my balance that Rs.10 have deducted. I called customer care and they said that i have subscribed for game pack on internet on 24th of august. i don't even have a multimedia set,then how can i surf on net and apply for game pack. nothing happened and i had to forget my balance. then. yesterday afternoon, i got a call from company, i picked the phone and kept it aside while i was having lunch. Automatically, after some time phone got cut and i received a message that i have been deducted rs.10 for some Masti pack. i didn't press any button as i have a security lock on my phone in which, when i receive a call i cannot press any button without opening the lock which i didn't. i called customer care and a gal named Reema assured me that bal. will be refunded for which i have to call after 2 hours. after that, they didn't even receive my call at customer care. i went to local showroom in my city NARESH COMMUNICATION at KAMLA NEHRU NAGAR,JODHPUR. they said that they are not having any information about any deductions. i went to the same showroom today morning and he was talking to me in such a nonsense way. he was not eve having any information regarding my no. and said that i have been charged rs.30 instead of rs.10. i have been feeling so much inconvenience. the showroom in my city is also 5-6kms away from my home.
Kindly do something. my mobile no. is - [protected].

your's faithfully,
LALCHAND.

Sir, few days back i.e. on 9th of September i got to know on checking of my balance that Rs.10 have been deducted. i have not received any messagge or call regarding such game pack till date. Then, I called customer care and they said that i have subscribed for game pack on internet. i called customer care and a gal was not even ready to listen what i was saying. i asked her for the refund for which she refused in an unhopeful manner. i can also not got to to local showroom in my city NARESH COMMUNICATION at KAMLA NEHRU NAGAR,JODHPUR as it is 5-6kms away from my home,so it is not possble for me to go there every time.I have been feeling so much inconvenience. this is also not the first time that my balance has been deducted for such unwanted packs.Kindly do something. my mobile no. is - [protected].

your's faithfully,
LALCHAND.