Idea Cellular Ltd. — Uninformed, Illegal Deductions

Address:

Bangalore, Karnataka

Idea number: [protected] (Karnataka)

Today morning I inserted the SIM into my new iPhone 4. I started noticing that every 40 mins or so, Rs.5 is getting deducted automatically. I called the complaint number 198 and explained my problem to these uneducated customer care choots.

1st call:

I was very polite, explained to him my problem, he told me to call 198 after 2 hours as the info is not updated on their computers.

2nd call:

After 3 hours: Now, I was quite frustrated as in these 3 hours, there were 3 more deductions of Rs.5 and when I was trying to tell this my problem, he just cuts me in the middle and says.. "OK OK.. I understood..please visit your nearest IDEA outlet"? And when I said I need a solution right now, she just puts me on hold for 2 mins.. and later the line gets disconnected!!

3rd call:

Now Iam fully frustrated and going to fire at the person who is going to answer my call. I called the 198 number again. This time there was this guy called "Santosh". Told him the problem all over again and he said, "sorry, i dont have the info right now, pls call back in the night". I just fired at him.."what the [censored] are you guys playing with me? Just tell me why was my balance got deducted else I am coming to your call center...".. and BANG!! he hangs up on my face!!!!!!

This is one mother [censored]ing company!!!! NEVER EVER BUY IDEA CONNECTIONS!!!!

So, finally I called the customer care and asked for the procedure for number portability details.. that didnt even bother to ask me what was the problem I faced and why am I planning to switch over to other service provider? She just gave me the details and asked if I have any questions.. I was Laughing at myself for choosing IDEA!!

Bottom line??

If you are planning to buy services from IDEA.. then dude.. thats a bad IDEA!!

Screw you.. blood suckers!!!!!