| Address: | Jalandhar, Punjab |
Respected sir,
I am the subscriber of idea company. On 07th May, 2011 at 2:35 pm I dialed number *886*1# to check my discounted minutes. But at that time company added Rs. 30 with tax in my bill & started safar sangeet facility on my mobile. I filed complaint regarding this & I got request number[protected]. But no waiver was given to me. Because this service activated by your side & there is no my default coz I checked my discounted minutes. Again I filed complaint & this time I got request no. is[protected]. But again no waiver was given to me. Again I approached the customer care, & get the nodal officer & appellate no. I dialed today i.e[protected] more than 20 times to nodal officer & appellate no. i. e. [protected] & [protected] but they did not receive my phone. Bell was running but phone was not received by both of them. I really fed up. Why the company has given these numbers if they have not to attend them. Again I approached customer care , Now senior officer Ms. Rinky did not behave me like a gentleman. Her attitude was rude & she disconnected my call without hearing my issue. Its really very astonishing. Now I can say that IDEA CAN CHANGE LIFE.
Now I request to you please look in to this matter seriously. Please take strict action against Nodal as well as appellate authority as they did not attend me. Also give me waiver with tax coz its not my fault. Its totally fault at your side. Coz, I dialed number to check my discounted summary. Even then I have not enjoyed safar sangeet facilty. You can check so. I hope I will receive favorable response soon.
Thanks,
Sunita
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