[Resolved] Idea Cellular Ltd — Bill discrepancy

rohan.mandhanya

from New Delhi, Delhi

Address:

South Delhi, Delhi

Dear Sir,

My account No.[protected] for mobile no. [protected] have Invoice Period from 15-Feb-2013 14-Mar-2013. I have got discrepancy in my invoice no: [protected] regarding Roaming Charges.

As per my Invoice period and billing cycle period from 15th to 14th of every month, in my latest bill Roaming Charges included with date of 11th Feb 2013 & 12th feb 2013 which not including in this invoice no. [protected].

Please find an attachment for latest bill copy and see page no 5 for roaming charges and date.

Please clarify on this detail because all taxes you applying on as per date wise call usages. And rectify my total billing amount as per only between 15th feb to 14th march 2013 only.

Regards,
Rohan Mandhanya

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sagar teppalwar

from Raipur, Chhattisgarh

Idea Cellular — Discrepancies in bill

I have been applied for Rs. 35/- STD Pack on [protected] cell number in which I have to get STD calling @50 Paisa / minute, pack activated from 07-Dec-2009 and rental of the pack is included in each bill. But the bill is generated as per normal STD charges i.e. Rs 1.3/ minute Rs. 35 Pack facilities are not incorporated in bills.

After complaining regarding this issue Idea representative told that this will be rectify within 2 to 3 days since last 3 months after that they told that pack is not available in your plan.

If these pack is not available then how the rental of the plan is included in the each bill regularly.

Kindly look into the matter

Thanking you,

Yours,
SAGAR
[protected]
Raipur

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We wish to inform you that your complaint for Billing Dispute related issue has already been initiated with us; under reference number S1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular