Idea Cellular Ltd. — Bill Issue

rupani.amit1

from Pune, Maharashtra

Address:

Pune, Maharashtra

Dear Sir/Mam,

There was an issue with my Postpaid bill for Februrary Month(15th Jan to 14th Feb 2013). I raised the concern with customer care 3 times and the issue is still not resolved.
They told me to either go to MyIdea Shop or drop a mail. I went to the store and they told me to drop a mail.
The issue is as follows:-
1) In my bill plan, I have been provided 512 MB data usage. I got a mail on 15th Feb(16:09 p.m) saying that I have used 521.33 MB Data Usage till 14th Feb 2013.
2) The bill which I got, in that the charges are applied for 541 MB approx.
So, there are discrepanices in your system only and I have to pay extra for it.

Please revert the extra charges along with the tax.

Please look into the matter ASAP. I have the proof of that message

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC346135.

Regards,
Idea Cellular

rupani.amit1

from Pune, Maharashtra

Thanks for replying so early.

token ID 205IC346135

The details are :-
Name : Amit Rupani
Mobile No: [protected]
Alternate Contact Number : [protected]

Please resolve the issue at the earliest.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We wish to inform you that the adjustments of Rs.105.8/- has already been updated for your Idea account on dated 28th March 2012.same will be reflecting in upcoming bill. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular