[Resolved]  Idea Cellular Ltd. — Deduction from main balance but not from SMS one

I have recharged my IDEA mobile no. [protected] with Rs. 96 (600 SMS pack for 30 days) on 25 Oct 2008. On 27th morning I have sent SMS to 74 people (of double length) to all my friends in Kerala. So you can say that I have sent 148 SMS. But instead of deducting my SMS a/c the money was deducted from my main balance that too Rs. 2 per SMS. So alltogether I lost Rs.296 . Upon contacting IDEA customer care at Indore, they say that it is Diwaali offer, so on 27th and 28th the money will be deducted from ur main balanace. Daily we get around 10-12 SMS and 5-6 calls about this offer or that offer from IDEA. But I never got any intimation about this so called offer. I have taken the SMS pack for some specific purpose that was also defeated. According to this SMS pack 1 SMS costs only 16 paise but my balance was deducted Rs. 2 per SMS i.e, 12 times. On 27th afternoon itself I went to their nearest dealer Royal telecom, Katora Talab, Raipur. A young chap was sitting there and ultimately he told that he has no idea about any such offer. He further told that he is a new trainee so he don't know much. He told to come in the evening to meet his owner Mr. Javed. I went in the evening and met Mr. Javed he told to ask the customer care on 12345. I asked him how to file a complain then again he repeated to call 12345. I called 12345 on 27th Oct 2008 night and asked how to file a complain. No body responded properly they put on hold for 4-5 minutes and then it got disconnected. I talked to 2-3 other people. But all efforts are in vain. Upon redialing 3-4 times after pressing 9 the call was deliberately disconnected. So i surrendered. It is not a matter of just Rs. 300 odd but it is the matter of extreme customer negligence, cheating and misconduct. Ultimately I visited their site and email them my complain and asked them to credit my main balance by Rs.302/- {Rs. 296/-(as above)+Rs 2/-(2 local SMS on 27th)+ Rs.4/-(2 STD SMS on 28th). But they told that it cannot be done due to festival charging. And when I asked why I was not informed then say that it was on their web site. What i think that they should inform us individually. So please take some action so that I can get back my money along with mental peace and in future no customer can be cheated like this.