[Resolved]  Idea Cellular Ltd. — Unreasonably high bill / Outgoing services barred for mobile and Internet without intimation.

Hello,

This is to plead for justice to me, as i am suffering at the hands of Idea Cellular due due to barring of outgoing call facilities of my mobile- [protected] & supplementary Idea GPRS Internet connection,
with an unreasonably high bill served to me for 13 days.

A week ago, when i tried to make a call and access internet, i was unable to do so.
While making calls from Mobile phone, a pre-recorded message stated that "the services to this number is temporarily on-hold".
Whereas, I got Error 619 while trying to access Internet.

When i contacted Idea Customer Care, the next few revelations where shocking :-

1) I am told by one Mr. Nasir Shaikh that the services to my number were barred due to non-payment of an interim amount, against an outstanding unbilled amount of Rs.8900/-( that exceeded my credit limit of Rs.2400/-.)

2) I am informed that an SMS was sent to me on 26th April, advising to make an interim payment.
But I have not received any such SMS before the outgoing facility was abruptly barred.
The fact is I have been regularly receiving reminder SMS to make payment of Rs.1844/- against my last bill, before its due date- 30th April 2009.
I have these SMS on my mobile.
3) When asked further about the details of my outstanding, i am being told that my unbilled amount for 13 days for GPRS internet usage stands at Rs.8990/-...!!!.
4)Since my past and current usage was never as high, I asked for a detailed bill for this unbilled amount.
I am provided with an excel sheet, that does not show me the websites or the
5) I spoke to Ms. Priyanka Sagne and Mr.Dilip Shah regarding the same.
But even these officers did not provide me the details of this unreasonably high usage!!.
Since my usage has been never as high and i had not exceeded my free usage of 1 GB for every 1 GB in these 3 months. My internet bills for last 2 months are Rs. 263, Rs. 443 approx.
For this month, unbilled amount for 13 days shows Rs. 8900/-

6) Under any circumstances, going by me present and past usage the bill cannot be this high..!

7) On my net setter home page too, under statistics Tab, details of my upload and download yearly,
displays volume less than 4.5 GB which is a correct reflection of my usage of NetSetter.
8) For one moment, if i believe that the usage was high, which is not the case,
why was i not informed when the amount exceeded my credit limit of Rs.2400/-

Due to all the above reasons i am bound to believe that there is definitely a technical error in the generation of this unbilled amount.

I have been a loyal customer for Idea for the last 2.5 years, and my payment history is an evidence for the same.

Using GPRS Internet of Idea has been a very bad experience for me, since last 3 months.
I have raised more that 10 complaints since i took up this connection...!!
Now with this billing irregularity, I am completely shocked with the services at Idea.

My request, to restore services to my mobile number with immediate effect,
and also provide me with the detailed bill of my Netsetter Usage till date with my IP address and
data downloaded from these websited are not yet answered to me.

Being a corporate connection, this negligent act is affecting my personal and proffesional work and i am left with no choice than to appeal for justice before the competent authority.
I am left in the lurch by this act of Idea Cellular.
On top of which i am harassed over the phone by Ideacellular to make this interim payment.

May i expect justice delivered to me by the enactment of customer protection law in this case of broad daylight exploitation.

Thanks/ Best Regards
Alex Jacob