[Resolved] Idea Cellular Ltd.

[Resolved] Idea Cellular Ltd. — Misguidance

N Ninad N. Hajare from Mumbai, Maharashtra

sir, I converted my prepaid card to post paid & took an add-on connection on that number. At that time, I was told about the intercalling rates @10ps/min between primary & add-on number. But, in the bill, it is reflecting that it is not happening & I'm being charged @60ps/min for my calls to add-on number & some calls to this number are not being shown in the bill. I had got all the information from the Idea Cellular franchisee at Karjat, dist. Raigad, shop name is "MAYUR COMMUNICATIONS". Now, the system is proving unable to answer my queries & they are saying that you'll have to use the connections with same call rates. I'm just not getting what's my mistake if their franchisee has mis-trained people working out there. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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jatinanam

from Solapur, Maharashtra

Idea — misguidance

Dear Friend,

I am having Idea number [protected] (maharastra goa circle)..

As per tarriff plan of gprs plan i had renewed the pack at the end of validity...

I had recharged by Rs.98.00 as per gprs plan on[protected] at 3.36am. I had got confirmation about activation of the pack at 3.38am on same day. The time when i had recharged the same i had Rs.187.37 in my main balance.

After that from 8.00am from the same day i started getting mail on my handset and my balance automatically got deducted.
Then i had complained to idea customer care about my deductions. my complaint doccect no was 1-[protected]. and was mentioned that " your concern for recharge benefits not received is under process and would be actioned within 24/02/2011 5.57pm."

Meanwhile i was in touch with customer care that my balance is deducting and was informed that it will be solved ... my balance got down to Rs.1.22. Nobody from customer care was taking this problem seriously.

Later my balance was Rs.100.22. then at about 8PM on[protected]. i had called customer care about my balance deductions.
They replied me that we had refunded me Rs.98.00 recharge done by me.. but will not be able to refund the amount deduceted. Also i had not even recived the single message or call from company about refund of Rs.98.00. Then after calling them they told to recharge the same again.

I had requested them to deduct the geniune outgoing calls made from my number and refund the illegal amount deducted from my main balance at the earliest.

I want proper and legal process done from your side.

Awaiting for your kind coreespondance..

Thanking you..

Raegards,
Kalpana Anam,
Sangli. (Maharastra)