Idea Cellular Ltd — Conversion from Postpaid to Prepaid Connection

I purchased 2 postpaid connection (as advanced rental plan for 3yrs) from Idea cellular ltd for Rs.7000/- in year 2006 and now i want them to convert into prepaid connection but company is not converting them, they are asking for Rs.5000/- for both the connection as Platinum No. Charges. At the time of purchasing no. they didn't tell me about the charges & neither between three yrs.
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Idea Cellular — Prepaid connection not converted to postpaid

I have paid 500 INR to a franchisee of Idea but still not able to get my number converted to post paid.
I have been calling up customer care but they are did not register my complain saying that this is a complain of postpaid connection.
I called up from a post paid number of my friend then they gave me a complaint number 64389427.
After that there is no action at all.
I want my money refunded.
The receipt that I have is dated 28/10/2008


Regards,
Sarvaswa Kumar Pandey

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