Idea Cellular Ltd. — False information by customer care | |
Sir, I am Prepaid custumer of "IDEA Cellular Ltd" from more than last one year. My IDEA Mobile No is [protected]. I had been receiving the promotional calls from "IDEA". I called customer car ne 4444 to stop the promotional calls. First I had been told that you sent the message "START DNT" to 55406 and it will charge Rs 3 per message. When I sent the above message I received the reply from 55406 that It is invalid command. Than I back to IDEA customer care. After the custumer people said sorry to me and gave me another number that is 1909 and Type "START DNT" and send to 1909. Also I had been told that the promotional calls will stop within 48 hours. But afterwards their no response from 1909 and the propmotional calls continued. Si revert back to IDEA custumer care. Than again they said sorry to me and said we gave a wrong information to you and the message for stopping promotional calls is type "STOP DNT" and send it to 1909, your promotional calls will stop within 45 days. I had been using the value added services like "Missed called alert, Jokes and dialer tones", which I requested to stop. I had received the oral reply from IDEA custumer care that your "Missed call alert and Jokes" service is stopped immidiately and it will not continue further. But still I am receiving the jokes and missed called alerts are still continued. I called IDEA custumer care many times, but I am not getting satisfied answer from them. I am losing my money in this value added services, which has been activated by IDEA withhout any request from myside. Amol Nagare Was this information helpful? | |
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Comments
Idea — NOT SATISFIED
DEAR SIR,I AM NOT SATISFIED IDEA SERVICES & CUSTOMER CARE REACTION.
MY No. [protected]
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea — No Response from IDEA regarding alerts
Dear Sir/Madam,I have requested so many times to IDEA regarding network problem for mobile no. [protected]. But everytime i get the answer as the problem will be solved within 4-5 working days. my compalints are both in verbal and non-verbal form. i have sent the mail twice to grievance cell and appelate authority of IDEA but even they donot bother to reply . Sometimes they say that your problem has been solved from our end. But result at my end is still the same.
Kindly look into the matter.
Vikram Khanna
Ludhiana