Idea Cellular Complaints & Reviews

I am getting cricket alerts daily to which I have not subscribed, for this Rs.5 / day amount is debited from my recharge amount. This is happening second time on my idea mobile [protected]. I had deactivated this before but again without asking it has started again. I want to deactivate this service from my mobile.

Subscriber [protected]

Dear Sir,
As i am sure that I got a call from idea cellular and i am also using the idea number [protected], I recharged with 49 Rs. in which the call told that you will get full talktime. So, i did not get the full talktime and now i called 4 times in customer care i talked with payal shah, palak, bhavik and tabrez ansari, all they are not ready to give me the right information and also they were not ready to take my request or complain. Now the all representatives are telling that you did not get a cal from company and you are not elligible for this 49/- scheme. So, where is my balance or from whom i can get back my 49 Rs. Please guide me because the IDEA people not even ready to give refund or any normal talktime for that recharge. My question is where is my 49/- from to whom i can get it back?

LAV PRATAP
[protected]

Date: June 30, 2011

To
The Manager
Grievance Cell
Idea Cellular Limited
Hyderabad

Dear Sir,
Sub: Idea Cellualr’s SCAM in 3G billing with their loyal customers – Reg…
Ref: Account No. 1.10670572 and Cellular No.[protected]

I, Vedula Rama Murthy S/o. V.A. Narasimham aged about 35 years, Occupation: Private employee R/o. Plot No. 107, Flat 306, Sai Shakti Enclave, Moti Nagar, Hyderabad – 500018.

I have taken a cellular connection with idea cellular limited in 2006 and have been using the connection till date and have been cleared all the bills till May 2011.

I have opted 3G services from Idea cellular limited in April-May 2011 billing cycle under the promotional package of Rs. 450/- monthly rental and 1200MB free usage.

I got an SMS around 12th of June stating that my unbilled amount has crossed my limit; please pay the unbilled amount to enjoy the uninterrupted services. I shocked and called the customer care representatives on[protected] couple of times and urged them to correct the errors and not to disconnect my services. I got an assurance that the excessive billing is because of data usage is being billing first and will get credit when the bill got generated.

Though I have begged the customer care couple of time not to disconnect my services, Idea cellular has disconnected all my services including voice calls, VAS services & 3G services on 16th June 2011 stating the reason of “un billed amount is exceeded the Credit limited”.

I have raised the complaints with customer care to resume of services as the mobile services are very important for me. The customer care has agreed that the unbilled amount is showing because of 3G free usage is being billed. I have risen below complaints & called numerous times to resume of services and correct the wrong billing. To my surprise, none of my complaints were been looked into and serviced, but they were closed without action.

Complaint Numbers:
1. [protected] dated June 19, 2011
2. [protected] dated June 20, 2011
3. [protected] dated June 25, 2011
4. [protected] dated July 01, 2011
5. [protected] dated July 10, 2011

The customer care has told me that I had used 10,57,560kb = 1032.77MB (1MB=1024kb) during the billing cycle of 24th May to 23rd June 2011. As per the plan that I had opted Rs. 450 monthly rental, I am eligible to use 1200MB free usage, but Idea has billed me Rs. 4426.85/- towards the usage of GPRS usage. I had asked & demanded the customer care how did you charged me when I haven’t crossed the free usage limit. None of the customer care guys has no clue what to say and every time they said someone will call me and will explain. No one has called me or reach me out to explain how and why they had charged me?

Whenever I had called the customer care, none of them able to understand my complaint, never tried to solve irregularities in the billing, but always says that someone will call back to me to resolve; but no one had called me till date. I have insisted to talk to the higher officials in idea to tell my issue and look for resolutions; but they always says that they don’t have authority to share the details of escalation. They are least bothered about customers and showing attitude. I request Idea management to check my call logs and listen to the customer interactions that I had. They have tested all my patience and raised BP in all my conversations.

Idea has never bothered to resolve my complaint, but only interested in how to bill the loyal customers high and collection of the same; leaving aside their ethical values.

I have received the bill vide No.[protected] dated 24 – June – 2011 for billing cycle 24 – May – 2011 to 23 – June – 2011 for Rs. 5996.50/-. I have raised the complaint to the customer care on billing error and they had replied me that they will provide a credit back. I have called them and spoke on this matter on 25th June, 30th June, 1st July, 3rd July, 6th July and 10 July 2011. As a responsible customer of Idea I had paid Rs. 1570 towards my mobile bill after deducting the data usage (billing error). Even though Idea has disconnected my services again today (July 30, 2011)

I have few questions to the Idea management and demanding explanation on the same on record:

1. How come a user can 1200 MB free usage, without exceeding credit limits (2K) when they bill for every kb till the billing date and then gives a credit?
2. If this is not possible, why they had floated this plan in market and causing inconvenience and misleading the loyal customers?
3. What is the intension of idea behind this kind o[censored]n matured plans?
4. How TRAI approved this kind of plans to the telecom operators?

Idea has caused lot of inconvenience, breach of Trust, mental stress and cheated me with 3G services billing and the way they handled the grievance.

I am demanding the Idea to give me an explanation on above complaint & Questions immediately, correct my billing, resume my services with immediate effect.

Thanking you



Rama Murthy Vedula
Mobile No:[protected]

Sir
This is to bring to your knowledge that i was using idea blackeberry 299 plan from last 2 yrs but as my sim got damaged i took new same on same no and applied for idea blackberyy 299 plan on 5th july. As per customer care and show room (vsantkunj) service is activated since 7th july 2011.
i am not able to use thhe service till date. i have called customer care , idea blackberry customer care visited idea show room 15-20 times. every time i call ,they say services will start in 24 working hours then they say to call blackberry centre. blackeberry says to contact iidea customer care. i am being harrassed by the company. i even called blackberry and idea cusomer care on confrence call then they said to visit show room . The show room again says that, they will call me next day.At least ten times i have been told that they will call me and they never do so. i am really fed up as i am being harrassed. they are still charging for the blacberry plan even though i am not able to use it. it is now 24 days but nothing has been done from service provider end.
Pls do the needful.
Regards
Ritesh Sinha
[protected]

My outgoing calls for my idea no. [protected] have been barred for the last one week. First they asked for identity proof even while my connection was a postpaid converted to prepaid. I have given my identity proof 3 times since last 2 years and still they are asking for proof . They used to collect bill from my residence but still they are asking for proof .I'm ready to give my identity proof but i want to know about the record of my 3 identity proofs which i have already submitted. Is this the way idea care deals with a person whose connection is 3 year old and moreover it was a post paid connection. Please resolve my problem. i am busy businessman and i do'nt have time to submit my identity proofs after every month. moreover i cannot contact the customer care from my idea connection . let aside other outgoing calls what is the fun of barring my customer care services. to contact them i had to borrow my colleague's mobile this is the last time i am complaining against idea care I will advise all who use mobiles please think twice before going for an idea connection.

hi
i have taken idea mobile connection since two month back and yesterday they have disconnected it i went to shop where i took the connection and asked the reason he told may be your document have not been confirmed from verification dept and i need to go to distributer centre at agrico with required document when i went there with document and asked him to submit it with the from he refused to take any document and threten me that if you givem me they will throw it in dustbin and told me it will get ok by evening but still it is not active i again called to patna office they are asking to submit the document to the shop and i got no of one executive from idea office at jamshedpur named anil his no is[protected] he is not ready to listen anything and telling me that please wait it will get ok please take necessary action.
Regards
Deepak Kumar
[protected]

I am a custmer of Idea mobile since 5 years.I use prepaid card of minimum amount of Rs 222/- being full talk time.But since last four months I get message from Ideacl thanking me for renewing a filmy pack for every week. Two/three times I gave message to them for unsubsribe filmy pack For that I have to waste Rs 3/- every week due to which I loose Rs 12/- otherwise Rs 40 /- out of Rs 222/- Many times I personally told the fact at Idea gallary but in-vain.I am 59 yers old lady & I use the mobile only for phone purchase.Please look into & stop this activation when I am not at all interested>

Dear Sir,
I've received Idea Postpaid sim from a salesperson of Idea dealers on 10th July, 2011, from Indiranagar, Bangalore, Karnataka. Still now, there is no response on sim no. and activation. I've spent nearly Rs. 400 for sim and nearly Rs.100 for calling these Idea cellular service no. ([protected], [protected] etc.). I am still trying to contact these peoples for my sim status but with zero progress. I feel, the dealers are flirt and of cheaters. I don't mind of loosing my Rs. 500. I just want to warn the peoples to be careful of getting those sim cards. My Idea sim no. being[protected]. Thanking you.


Regards,
Nagaraj
[protected]

I have prepaid idea connection no. is[protected] since last so many years. when i have took idea sim card it was my mothers name .so document was given of my mother at that time . now my mother has no longer , & recently when idea demands cross varification documents , i have given death certi of mother & also new id proof of mine . now whats happen , they have closed my outgoing call service of my mobile & continue incoming service without any sms or email or letter . when i am trying to contact they call me due to negative documents they have stopped my outgoing service .

also when i purchased there are life time card . now they change from liftime to till 2018 .

there are so many problems with idea . congestion , poor service , chargable customer call helpline etc

Dear Sir,

i have 100 Rs/- balance in my main account last day i got a message from idea so u have activated a service but i don't do. and today my main balance is only 10 Rs/- .so what is the stupid method of earn money from idea company

this is not only for me there is lots of people of suffering this type of problem

so i request that please take some strong step of this meter

my cell number is [protected].

Thanking you

Hello sir,

I m having a mobile no [protected] of IDEA Prepaid. i want call details for the month of May 2011 to July 2011 due to loss of my mobile phone. all my important contacts i had lost. so please kindly do me a favour to provide the cal details of the above said number please as soon as possible. i shall remain very greateful to you.

Thanks
Vinod kumar balmiki
CIS[censored]nit BCCL Dhanbad Jharkhand 826005

I have taken 2 postpaid connections recently. One for my mobile ([protected]) and the other one for my Data Card ([protected]). The verification of my mobile number was held successfully. But the issue came with my data card connection. The issue was my data card connection was made as CUG ADD ON connection, which should not be done. Then I received a call from IDEA for verification on 23rd July 2011. Because of some official work I was unavailable on that day. Then I got a message from Idea to call on 12345 and reschedule the Verification process. I did the same on Monday, 25th July 2011, and scheduled the verification on Tuesday 26th July 2011.

On Monday 25th July 2011, the outgoing service of my mobile number was de-activated because NO VERFICATION WAS DONE. On the day of rescheduled verification, the IDEA person did not came. I waited for Wednesday also and again registered for the same. Still my verification has not been done yet.

Now,
1. Why my data card connection made as CUG ADD ON connection, when I didn’t asked for it?
2. If my data card connection’s verification is not done then why my MOBILE connections outgoing services deactivated?
3. I had waited for 3 days from 25th July 2011 to 27th July 2011, still my outgoing service is not activated. If by evening 4:00 p.m. my outgoing services are not activated then I am not going to continue with the IDEA Services and also will not pay any charges for any outstanding amount.
4. Today I received one message from IDEA that “Your communication ID[protected] has been registered and will be serviced shortly”. Why after so much suffering my service has been registered too lately??????


I’ll be waiting for the response ASAP.

THANKS
ASHISH RAWAT

everyday balance is reducing by 2 rs and saying that your fashion mms subscription is auto renewed by reducing your balance by 2 rs.

i made many calls to customer care but still no action is being taken.
they say we will deactivate this with in 24 hours, your balnce will not be reduced hence forth

I wanted to deactivate this value added service i did not wanted at all.

my phone number is [protected]

sathish kumar donthu

sir,
I have applied for my mobile number portability from virgin to idea nearly a month ago. i have already submitted all the required documents and bought the idea sim. Despite of repeated attempts of inquiry from costumer care executive of both service providers nothing has been done. None of them is providing any reason for this delay. I have been unnecessarily harassed from last one month. Kindly look into the matter and take appropriate measures. My virgin mobile number is [protected].

thanks dr. shweta

i recharged many times my cell phone number [protected] which is prepaid connection of idea company, but this company without any reason deduct my balance whenever i recharged my number. Whereas i am not using any type of service of idea company, many times i try to contact this company customer care but can't contact to them, please solve my complaint, thanks

Sir,
I am your customer from last 15 months having mob no.-[protected].I don't know SIM card owner of this no.

From last 2 weeks I continuously received message from Idea for 'Incomplete documents Submission'.
I can't give new documents at Idea Center due to unknown owner.

Kindly give owner name of SIM card or other option to transfer owner name to recover this problem.

Thanks & Regards,
Nilesh D. Lingade,
Larsen & Toubro Ltd.,
Ahmednagar.
414 111
Ph.[protected]
Mob.-[protected]

i am using idea net setter , i recharged it with rs97 recharge was successful but amount of recharge was not received.

Hi

I, Milind Shinde, working for Capgemini India Pvt. Ltd., am facing an issue with the 2 new IDEA corporate connections taken by me on 21st July 2011.

While availing this Corporate plan (T 655 - 149 Rental), I was told that my inter-calling between the 2 corporate connections will be free however now both the calls are barred. When I interacted with the IDEA customer care, they told me that my unbilled amount has exceeded my credit limit for both the connections. When I told them that we just do inter-calling and don’t do any other outside calls, then they informed me that the inter-calling charges will be considered in the unbilled amount and at the end of billing cycle, the corporate plan amount will be discounted and inter-calling charges will be free.

But now the concern is that every morning my both the connections are barred from calling and I have to raise a request at IDEA customer care daily to activate both the lines. I need a permanent solution to this issue, if you can please guide me on this matter, it will be appreciated.

My 2 idea corporate connections are as below -
[protected]
[protected]

Let me know if you need any other details.

Thanks,
Milind Shinde
Cell: [protected]

I am Idea Prepaid user. My mobile no. is [protected]. Today on 26/07/2011 at 10.25 a.m., I made a call to land line number in Mumbai while I was in Roaming. Actually it's very surprising that, there is roaming in Mumbai for Maharashtra prepaid users. I spoke for 74 seconds and after completing call, I got message that, last call charges Rs. 62. And on the same day in the evening at 4.50p.m., I made a call to Hyderabad land line number. I spoke for 2 minutes and 30 seconds. After completing call I got message, last call charges Rs.127.
I am very much surprised when Idea charged this much amount which is far more than International Call.
When I spoke to customer care in Mumbai, the concerned person told me that, your number belongs to Maharashtra circle,so call to Maharashtra Circle Customer Care. As per his message when I had a word with Maharashtra Circle Customer care, he informed me that you made a call from Mumbai so have a word with Mumbai Customer Care.

sir.thisis my prepaid idea sim number..[protected].it yis showing that registration failed.and validity till 12th of december2012,and balance in my mobile is 34rupees,so kindly solve this problem..pls p..pls