Idea Cellular Ltd — Cannot get Idea postpaid number cancelled : [protected]

Address:

Andhra Pradesh

To,

Appellate Authority – Mr. Meghnad Mungale
Idea Cellular Limited,
3rd Floor, K.L.K. Estate,
Fateh Maidan Road, Basheer Bagh,
Hyderabad
Email – appellate.[protected]@idea.adityabirla.com

Dear Sir/Madam,

I am writing this complaint to request cancellation of my number [protected]. I am having very difficult time with your customer care departments to cancel the service. I have moved from Andhra Pradesh to Karnataka and does not need Andhra number anymore. I have tried all communication channels to cancel my number in the following ways:

1. I wrote email to prioritydesk.[protected]@idea.adityabirla.com on July 26th for cancellation in reply to which I was told to visit any MyIdea store to pay any outstanding balance and request cancellation.
2. I visited a MyIdea store in Bangalore at Orange Impex, HSR Layout on August 16th where I was told by the staff there that they cannot service any outstation number.
3. I called Customer Care at 198 on August 16th at 5 pm where I was told to contact Andhra Pradesh Customer Care directly at [protected]
4. I called up Andhra Pradesh Customer Care on August 16th at 5:20 pm and I was told that cancellation request can only be processed at MyIdea store

I have paid all outstanding balance on my account. Please find the transaction details below:

Mobile Number [protected]
Payment Status success
Reference Number MSPD[protected]
Payment Date [protected]:43:19
Amount 825.53
Comments The Payment for mobile number [protected] was successful.
Your communication id for this transaction is 28425207. Please refer this Communication ID while contacting Idea Customer Care.

I request you to process my request for cancellation of my request with immediate effect. Also, I have Rs 500/- security deposit with Idea which should be sent back to me (after necessary deductions). I hope you will take action on my request at the earliest.