Idea Cellular Ltd. — Cheating customers for increasing in their sales count of 3G package

Address:

Pune, Maharashtra

I am using phone no. [protected], after making repeated complaints on your Customer Care Center also dropping mail to you regarding extra charges (Rs 758) imposed for GPRS 3G in my last bill.

I got a call from idea, that idea is giving you one month (unlimited GPRS-950 plan) for free for trial basis. The person insisted that its free of cost for one month, still I refused but as he insisted more I said ok if you are providing the service free for a month then I am ready to take it but now when I got the bill, idea charged me Rs 758 for GPRS 3G which makes no sense.

This is not for the first time Idea is doing this to me. Earlier in the month of November as well the same extra charges were imposed which they waived off after big time fight. I just don't understand why Idea is troubling their customers so much? I am ready to pay the bill which is genuine. If your unlimited GPRS plan is not getting sell, is this is the new way you people have found out to sell your plans? I must say it really doesn't makes sense. I called several times to Customer Care Center to get this extra money waived off, but till now I have got no resolution to my query.

If you have the recording, kindly listen to it and I would also like to hear the same. I again would like to highlight that I said yes for the plan but only because the Idea person who called me said its FREE for one month.

Kindly look into the matter and stop giving trouble to the customers unnecessary.