[Resolved]  Idea Cellular Ltd. — NON COOPERATION AND READ RESPONSE

Address:

Delhi

Dear All,
I am very much annoyed with the services and response of IDEA.
The CUSTOMER CARE is casual and the GRIEVANCE CELL never replies.
The store Manager says " I WOULD NOT BE ENTERTAINED IN HIS STORE" for follow up of my long pending. I have applied on 01/04/10 for change of my ownership and initially they have misplaced the documents and made my CPV negetive. After resubmitting and confirming the positive CPV, Its almost a month but no response. I have called numorous times but no fruitful response. I am forwarding the poor response of IDEA through mail communication.

Kindly think twice before going for IDEA connection.

Thanks and Regards,

B J Manoj Kumar

[protected]

Dear Idea,
Since your mail dated 10th July, 2010 there was no response from your side. Is this called early reply???????

I am really anoyued of your attitude.

Thanks

B J Manoj Kumar

[protected]
On Sat, 10 Jul 2010 10:40:46 +0530 wrote
>
Dear
Mr. Kumar,

Greetings
for the day!

With
reference to your mail, we would like to inform you that the matter is
continuously being followed up and we will revert back to you at the earliest.

Thanks & Regards,
Leena Thawani
Corporate Service Desk
Idea Cellular Limited -
Visit us at: www.ideacellular.com


From: judah manoj kumar
[mailto:[protected]@rediffmail.com]

Sent: Friday, July 09, 2010 10:25 AM

To: Grievance Delhi

Cc: CorpCare

Subject: Fw: Re: FW: Long pending problem of owenership change

To

Ms Nidhi Sharma,

Nodal Officer

IDEA

Dear Ms Nidhi sharma,

Kinldy go through the following interaction which is self explanatory. How more
months should I wait for the request is justified? If it is not being done,
atleast that "NO" is to be communicated please. I feel I am treated
as that Iam at IDEA's MERCY. IS IT So???????

Kindly do the needful at the earliest.

Regards,

B J Manoj Kumar
Dear Idea,
Thanks for the reply. I got a call on 5th July from Mr Yash, Manager CC, confirming the CPV - Positive mail was recieved and assured to revertback in 24 Hrs.
Its again 3 days after the call but no conformation from your side. Is it really that problamatic? Kindly let me know if it cannot be done. I cant wait every day for your confirmation, its too long for now like almost more than 3 months. Its the hieghts.

Kindly finalise the issue YES or NO. I cant take amymore.

Regards,

B J Manoj Kumar

On Mon, 05 Jul 2010 06:58:57 +0530 wrote
>

Dear
Mr. Kumar,

Greetings
for the day!

With
reference to your mail, we acknowledge your concern regarding the Transfer of
ownership against your Idea Mobile Number [protected].



Further,
we would like to confirm you that we have carefully noted the content of your
mail and the same has been highlighted to the concerned authority.

The
matter is currently being followed up and we will revert back to you at the
earliest.



Thanks & Regards,
Leena Thawani

corporate Service Desk
Idea Cellular Limited -

Visit us at: www.ideacellular.com

Alternatively you can
also call us on 12345 for Query and 198 for request & Complaint from your
mobile (or [protected] from a landline) to know more about IDEA.

“Now
enjoy the convenience of viewing your bill anytime, anywhere on Idea Website.
Just register your Idea number at our website and enjoy the whole new billing
experience.

For
more details, visit “www.ideacellular.com”.


From: judah manoj kumar
[mailto:[protected]@rediffmail.com]

Sent: Saturday, July 03, 2010 4:39 PM

To: Customer Care - New Delhi

Subject: Long pending problem of owenership change
Dear Idea,

I am facing a problem of a long pending change of ownership from corporate to
personal of a postpaid number. The details of the connection are



Transferer



Mobile no: [protected]

Account no: 4.4266.00.00.100018

Corporate : Speck systems Ltd

Current owner : P S Bisht

Address : 5E, 1st Flr, Rani Jhansi Rd, Jhandewalan Extn, New Delhi
Transferee

My details: B J Manoj Kumar

Address : 17D, DDA Flats, Pink Appts, Site-2, pkt-6, Nasirpur, Dwarka

Delhi - 110045

I have applied for the change of ownership on 01/04/2010 through the Dealer -
OVERNITE, code-263. When I contacted IDEA Customer Care, I learnt that the CPV
was negetive but the dealer claimed they sent a "positive CPV through
tickler[protected]" and also shown to me on their system. After I made the
dealer speak to the Customer care, they have come to a conclusion that the mail
had to be sent again.

After some days when I enquired, the status was the same. Again I had to call
the Customer care and visited dealership. Iam advised to apply one moretime
with all supporting documents. I again did the same and submitted on 29/06/2010
and the application no is : 1563387.

The dealer said that the Positive CPV was sent on the same day and in 24 hrs
the updation would be completed.

Till now it is not done and I had to visit the Dealer more than 6 times for
this process and call customer support numorous times. The dealer even said that
""I shall not be entertained to visit his dealership which was very
rude. This kind of dealers the IDEA is appointing"".

Kindly clear me the scenario. If it is not being done, As a customer of IDEA
for 8 long years, "I WILL BE FORCED FROM IDEA ITSELF TO MIGRATE TO OTHER
SERVICE PROVIDERS NOW AND ALSO MY FAMILY MEMBERS WILL BE SHORTLY BECAUSE WE ARE
IN CUG"
I must say "THE DEALERSHIP WAS SO RUDE AND THE CALL CUSTOMER CARE WERE NOT
HELPFUL"

Regards,
B J Manoj Kumar