Idea Cellular Complaints & Reviews

I have Activated my No not Disturb Long back, since Last 8-10 Days I am getting Promotional SMS form my Service Provider (!dea) , I called up their Customer Support 4-5 Days Ago, they Promised me that It Will not Happen Again, But....... The Saga Continues Till today... When I Called Again(Today), They Tell me Sir u Have Partially Activated NDNC... that is why u r getting promo SMS (I have Activated options 1-5, leaving Option '0', which is for Banking) , If that Would Have been the Case, then Why was I not Getting Promo SMS's before 8-10 Days, If I Ignore Their Next Step Would be.. To Start Activating Different Kind of Services... and When I will Call... They will have the Ready-made answer..."Sir You Only Pressed the Button to Activate after U got the SMS"....

If any One has Information about How can I take This Further and Lodge A Formal Complain to and Government Authority.. Pls I would be Greatful.. my Mail Id "[protected]@gmail.com"

Hi

Just started using idea number [protected] (MH and Goa). I recharged my number with GPRS pack and after coming in mumbai the deduction is from main balance so my GPRS pack is not working. Where for all other companies the GPRS pack works for all India the Idea don't follow that.

Hi,

my number is [protected] and i have recharge my number in last thirsday (26/07/2012) amount for rs 18/- (message card recharge) but when i have send message to my friend that messsage was failed and when i tryed to get information from Idea customer care they tell me our server down again and again.
i have tryed Idea customer care minimum 4 times but i have find nothing from there.

Resolve my issues that will be so much helpfull for me.

sir
i have a 3g plan of rs7 for one day but i used only 2mb appx.but after
sometime the rest mb is not shown and a 6rupees charged from my
account plz resolve this problem soon.
my phone number is [protected] on which this amount chaged and rest mb
deducted without using.plz revert me soon.i call on 198 but they every
time says that our system is on updation.

Dear sir,
my mobile is stolen and my idea number is [protected] and sim serial :[protected] so please as soon as block my number for further mis-use any persion.

My name: Ranjeet kumar
Address: B-227 gazipur village esat delhi 110096

my self Dr. Umesh T. Dari..this is my new idea number [protected] that i have purchased on 23th july 2012 .and i have activated 1gb 3gb Rs.245 data plan on my number at 2:45 pm on 23th july 2012 ..and i got msg form idea cellular that your 1gb data plan activated on your number..after that in evening around 7:30pm i got another msg from idea cellular that your 3g services activated on your number and enjoy 100 mb free for 15 days with speed upto 21.1 mbps ..this plan was activated on my number without my knowledge..and they didnt notify me that if i used this 100 mb plan then my original 1gb plan will be collapsed..i have used my 100mb within 3 days after that my balanced totally cutoff to zero ..so called to idea costumer care 198 nd i have talked wid its senior officer Mr.Kamlesh Makawana ..first he told me that 1gb plan was not activated on your number but with in few conversation he changed his word and told me that you have used your 1gb data plan..so i asked give me detail usage of my plan...he told me that for detail usage u have to visit our idea office near by you..so i have visited one of the idea office that was situated near to government hospital veraval nd told me complain to one of young lady consumer executive ..she told me that your 1 gb data plan was collapsed because of you have activated 100 mb plan ..actually 100 mb plan was not activated by me...i have told her detail about this problem and she gave me 2 days period for solve out this problem..within this period of time i have also concern this topic with one of the senior officer of idea cellular of veraval branch Mr.Alpeshbhai..he also told me that this is big mistake that was done by idea to many costumers..and he told me to wait till monday moringn..i have waited till monday morning..till date they didnt gave me my 1gb data plan and again i called to idea costumer care service this time they told me that your 1 gb plan was used ..so u didnt get any reward ..
i believed Indian Consumer court..i m submitting this case because idea cellular cheating lots of consumer by providing stupid promotional skim and deactivating original skim ..so please take serious step against them and save costumers money..
thanks for your wonderful nd excellence fight against corruption and crime...i m hoping the same result in my case...thanks once again..

I bought an Idea Post Paid connection - [protected]. After two years I submitted the connection closing request 6 months ago in the mobile store and cleared all dues. I confirmed from customer care and got the answer that the connection is closed. I also wrote a mail to idea customer service that I have submitted the connection closing request and I don't need the connection any more. But Still I am getting plan renewal calls from Idea. I agian informed Idea customer service that I don't need the connection and stop calling me. But it seems that the company is not taking any action against my complaing. Please suggest what should I need to do.

Dear Sir/madam,

I am regularly receiving incoming call and vulgar sms from number [protected] and [protected] on my cell no [protected] kindly provide me the detail of the above two number. Fine the NC number registered in vishnu nagar police station dombivali as 968/12 dated 30 jul 2012.

Its kind request you to provide me the details so i can able to help the police to get arrested the criminal person

I am an IDEA Cellular prepaid customer. On 29th June 2012 I activated 2G on my number[protected]X using the 98 rupees v-coupon. The validity of this coupon is 30 days and was due to expire on 29th July 2012. On 30th July 2012, I received absolutely no intimidation from IDEA that this coupon has expired and approx. Rs. 82 were unfairly deducted from my top up balance for usage of 4MB data. This is a gross negligence from a company of this stature. According to TRAI regulations, the customer must be given due notice of service expiry or the service should be disconnected. IDEA cellular has fraudulently charged for the service in violation of TRAI guidelines. I demand immediate action, failing which I will lodge a complaint with the appropriate authorities for the illegal deduction on my account.

I am holding a prepaid IDEA card number +91 [protected] and i am A IDEA CUSTOMER FOR LAST 5 YEARS, Recently i came to Dubai and am tried to use my phone and found that my Out going calls as well as out going SMS are barred without reason, I am receiving in coming calls as well as in coming SMS. When i called to customer care they asked me the option to selected Language and i selected English and connect to customer care executive, As soon as i connected he started speaking in Telugu then i asked him to speak in English then he managed but very bad English and so poor that he was not able to even understand what am trying to say i explained him the problem then he asked me to change the message center and just said was that enough information and cut the call.

I tried what he said but nothing worked then i again called and my bad luck or no executive was available or same person picked and again started askingg details then again i explained and then he told me to be on hold and transferred to his Team lead and the lead just started asking me is yoUr tower OK is the phone working what is Ur number and what is Ur address and all, after i explained he again hold and transferred to another person and now this person started speaking in Hindi and again asked me the details then he updated me as the first team lead told we are taking yoUr complain and you will get a call in 24 hrs they kept me on hold for 30 min on an international call and still no result.They don't know even know with which network they have a tie up in Dubai and they are sitting in the call center just transferring the calls without any proper English Now in a foreign country i am suffering cannot make a mobile payment.

Think i have just reached in Dubai and i have stuck in a problem no one around to help and my cell replies me yoUr outgoing call is barred, YOU ARE JUST DEAD DUE TO YOUR CELL IS BARRED AND YOU CANT CALL ANY HELP HELL why the quality of service is like this INEED TO ASK IDEA PLEASE.

Please do the needfull, contact to my duabi number or email.

Thanks
sabarinath P
Phone: +91 [protected] (India)
+[protected]Dubai)
Email: [protected]@gmail.com

Hi,

One more time an incident of CHEATING/FRAUD by IDEA. Again Rs. 99 deducted by IDEA for nothing. This has happened when the previous issue of Rs. 50 deduction on 22nd July 12 is not resolved yet. Now on 28th July'12 Rs99 gets deducted from my account balance for number [protected] for nothing. There was no request nothing but when I check with customer care, again they render a deaf ear and say that the charge has been done by computer and they can't tell for what. for this I can only say what can they tell if they themselves are forcing such fraudulant activity and CHEATING consumers.
Request the forum to get the case resolved from IDEA. this is really frustrating and if not resolved then there is no other option then to stop using the services.

-Ajay

Please activate Do not disturb service on my number.[protected]

dear sir,
I am idea castmor
collect 50 rs. recharge cupan sireal no.[protected]
and scarch the dameg help me. ph. no.[protected]

Dear sir, I am MNP user of idea prepaid gujarat. My number is [protected].when my number got ported company gave me a scheme that for 3 months by recharging by Rs. 21 i will get 500 MB 3G data. i was continously using this scheme.last time when i recharged with 21 rs. company changed the plan after 2 days of my recharge. they did not informed me and transfered my scheme to 2G plan. when i called the customer complain in 198 they did not gave me the proper answer and kept my call on hold for 30 minutes, and even did not registered my complain.i request u to draw necessary attention towards my complain.thank u.

There is an unwanted activation of service Idea Talkies in my Mobile no. [protected]. They not only activate that service but also deducted Rs 100 charge from my balance.

I request to take an immediate action on the same and refund my money back or else i will have to go to consumer court for the same.

I am having painful experience with Idea .

On 23 July , I on advise of customer care executive activated Rs 05 plan which she told me is having following features :-

- 50 mb 2g data.
- 24 hrs connectivity.
- Automatic renewal after 24 hrs.
- Process to activate.
I downloaded approx 35 mb data till late night and afterward deactivated the service using *800*222# switch and closed my packet data connection.

On 24 July at 0422 hrs I received sms from IDEA that Rs 241 have been deducted from my main account for browsing 11.2 mb data.

I called customer care executive 4 times , I received 4 different reasons each times which are :-

. The deduction is due to some phone calls I had made.
- The deduction is due to downloading as data plan covers only browsing not downloading.
- The deduction is due to termination of data plan after 1200 pm.
- The deduction is due to 3g data usages as 2 g data pack cant be utilized in a 3 g connection.

I reported the matter to Idea and I receive following reply:-
I downloaded first from my 2g pack and afterwards I activated my 3g zero balance pack. Which is a point black lie and they are covering their tracks.

My No -[protected]

Re: Guys Alert!!
Hmm here is the climax of previous complaint issue...
after 23rd july conversation, I tried to call customer care back on 24th evening exactly after 24hr of my last conversation and with out any doubt my calls not connected to customer care and i attempted approxmatly 5-6 times in 1hr and still i didn't
able to connect to customer care so i decided to try again later. This time i made call to customer care on 25th July morning around 10 Am and luckly one of customer support pick my call and asked if he can help me then i told whole story back to new
guy and he said he will check for the status of that past converstion and said you can raise a complaint on this issue so we try to solve it, I raised complaint again and I received message like " Dear Customer, Your concern for Recharge benefits is registered and would be
actioned by 07/26/12 5:02:00 PM. SR No.1-[protected]. To Know the status of this SR kindly sms ST 1-[protected] to 12345. Thank you."
On 26th July 2012 around 10:46 Am i received one more message like " Dear Subscriber, your request is in process and expected completion Date and time is 26/07/2012 17:02:00 "
And you know guys i received one more message on 26th July 2012 around 01:14 PM like "Dear Customer, Your Concern for Recharge benefits is registered and would be actioned by 07/27/12 7:15:00 PM. SR No. 1-[protected]. To know the status of this SR Kindly sms ST 1-[protected] to 12345. Thank you "
On 26th July 2012 around 07:34Pm I received Final 2 Messages that " Dear Customer, Your Concern for Recharge benefits not received has been resolved succefully with adjustments posted. SR No.1-[protected] "
"your Complaint no1-[protected] has been resolved. You interacted with VENKATESH_G01. If satisfied, please type Y Else N "
Then I replied to same number with "Y" sent to "[protected]"

Thank you Idea Customer Support who all helped me to recover my Recharge benefits back with talk time from 3G Plan. Special Thanks to Anil Floor In-charge of Idea Cellular Customer Support.
Jagadish

I am a customer of IDEA Cellular Prepaid service since 12 years and recently I was told that my mobile number is disconnected for not using the service for a period of 45 days which is false as I have received an SMS on 26th June on same mobile number.

Also I was never informed that there is rule of this kind such as "If not used the service for 45 days then SIM will be deactivated". IDEA has not informed me that my SIM would be deactivated in so many days or updated me that such rule is in effective, not sure since when it is in effective.

Also I had few hundreds of rupees as balance on my prepaid number and as the SIM is disconnected that balance is lost.

If I can make a simple math: If there are 1, 00,000 customers who falls under my situation with 100 INR as balance IDEA is keeping 1 Crore INR and that amount is not given back to customers from IDEA. This would be a big scam by IDEA.

Approached IDEA Customer Care (Srikanth and Shravan Supervisors) and they say that they cannot do anything about this kind of cases and when I said I would approach media they said ok, which means they care nothing for the customers and they don’t afraid of any body.

Please publish this article or take some kind of action. Cases of mine are so many in the net and you can publish the names and contact numbers of mine.

I had availed Services from Idea Cellular (Prepaid) in Bangalore City on my number [protected] . I used there Rs 44/- offer available which entitled me to have daily 100 sms local and national free for 60 days. I had activated this pack on 24th July 2012. On 26th July 19th night around 2 A.M. i had sent total of 77 sms's. Next day morning when i checked my balance it was around Rs 120/- deducted. On enquiring with customer care and other authorities i was told that i had sent more than 100 sms's on that day, the figure they told is of 287 messages.. In my mobile it can be checked that no more than 77 SMS's were sent. At that time there were some network issues and message sending was getting failed. May be they have charged me for failed messages as well. They are not ready to refund the money. Actually my message count was within free limit so my charge should have been zero. The have harrased me by giving excuses on customer care not guiding to any proper refund mechanism and sending from one office to another.I am expecting refund of the amount they deducted.

Hello Sir,
This is a YOGESH KUMAR. I was using a Idea number from last 5 years (sep 2007 or oct 2007) (Aprox) from Surajpur Gr. Noida. i was purchased a sim from a store on my ID. My no is [protected]. but Now i have lost my mobile at 13 jully 2012 at 9:30 AM so i want to reissue my number on my Id card so please help me sir.

plz contact me sir,
My alternat contact number is[protected]