[Resolved]  Idea Cellular Ltd. — Extra charges in postpaid bill

Address:

Pune, Maharashtra

Hello,

I took idea post paid connection through corporate plan and I am using this idea number for 8 months.
The details are as follow:
Plan Name: Idea Houseful PLAN
Mobile No: [protected]
Account No: 8.10634063.00.00.100236

When I got this number your executive asked me that you will get every month:
1. 400 (Local or STD any network) minutes free.
2. 400 (Local or STD SMS any network) free.
3. 512 MB GPRS Free.
However in my bill I observed that I am not getting SMS facility free and when I asked customer care they smartly said me that you will get SMS only for idea to idea and for others it is chargeable.
I didn’t carefully looked any previous bills as considering that idea is a reliable service provider but now I feel I am cheated and I looked previous bills and found in every bill they charged for SMS.
While I talked with customer care they also asked me this facility was previous active but now it has been changed.
The more surprisingly is that when I talked with more authorized person (the floor manager) he told me this plan was active in first 6 months and after 6 months it was chargeable.
Then I checked my previous bill and I found in every bill they charged for SMS.
And this proves they are neither accept their fault nor co-operating me and trying convenience through any other facts.

I asked the guy who gave me this connection and he tried to convenience me to change the number and will give you better plan (means trying to cheat me more).
And the worst and shameful words from the guy who gave me this plan (Idea sales person) was to don’t pay the bill and then maybe they will adjust the amount whatever they charging extra otherwise no need to pay the bill, I will give you another number with better plan.

Now you tell me who is the responsible and how I can resolve the problem?