Idea Cellular Ltd. — Not hearing on balance deduction

Address:

Delhi

I am an Idea user,i recharged in my idea no([protected]) before some days......But my balance was deducted without any reason,it was not a big amount,it was nly 15 Rs,but it was a lot for me.On deducing my balance,when i checked my mobile at next day morning,and call to customer care,then they received the call after 3 0r 4 tries,it may be due to large traffic on network.But when i talked to them Customer Care Helpline members..they advised me to call in evening,because he said that there system is in update mode,so they cant process any request,so i disconnected then.....I again called back in evening then also they said call us on tomorrow,we cant help you......I said him to connect my call to his supervisors,he connected,and he said that the amount will be returned to me as soon as possible(24 hrs)......But i did not get any balance.......Thn i again called next day,but there was no effect,they started to diconnect and avoid my call........But i didnt leave the hope,i called again and again........but no response,during the 15 days i called them many times,but there system was only in update mode......When i called them on 16th day,they said...."sorry sir u r late,we can refund the amount only within 15 days".I also said many times that i m calling you,since last 15 days..........But there were no one who might be interested in that......Then finally i said i will go to consumer court only for 15 days,and i will show you............
Sir pls,you should try to understand the problems of common people,we are not mad,we are calling again and again only when we face any problems....Why there is customer care centers,for helping people or for fooling them?????......If any senior authority from idea can see this text.....then i want full respose to this report please...



Name: NITISH BHARGAV
Contact no-[protected]