Idea Cellular Ltd. — Poor Speed of Idea 3G

Address:

Srinagar, Jammu and Kashmir

Dear Sir,

I am a subscriber of Idea 3G Post Paid connection bearing no [protected]. It has not been running properly for about a ten days now. I was constrained to register a complaint vide no communication id- 1510608 on May 15, 2013. After repeated reminders I was told that Customer Care would get in touch with me to resolve the issue.
The customer care from Srinagar informed me telephonically that the issue arose because of a defective 3G Device and advised me to buy/ get a new device.
I immediately purchased a new 3G Device but the situation didnt improve.
I once again informed the Company Customer care and they asked me to report to their office at Karan Nagar Srinagar along with the device and SIM.
The Customer Care Executive, Mr Noman, heard me patiently and also checked the records on the system. He informed me that neither the SIM not the Device had any issues but the fault was due to an erroneous system command. he promised me that the issue would be resolved by afternoon.
I had to call him again and he informed me that the matter had been sorted out. However the assurance was not correct. The problem persists. Dont really know whom to trust.
Switching over to IDEA was indeed a horrible IDEA. I cannot help but regret the decision.
Could someone please help.
Mushtaq Mohammad Bhat,
[protected]