Idea Cellular Ltd. — the speed of netsetter is given is false as committed and given in website([protected]) | |||
Dear sir, As per the the company has displayed and advertised in adds i.e 3G 750 unlimited plan (till 3 GB after that 128kbps), i am facing the problem with net speed which use to get reduced after consumption of 3 GB the speed reduces to 0.5 to 4 kbps which is much more less as per committed , the complaints has been given several times, without taking our reference they stated that they have resolved the problem.Please see below are the details, 1. Dear Customer, As per your request communication id[protected] has been processed. Regards, Idea Cellular Ltd. Time: 8/20/2012 2:07:08 PM 2. Dear Customer, Your Communication ID[protected] has been Registered and will be serviced shortly. To know the status type ST<>[protected] to 12345. Rgds !dea. Time: 8/17/2012 6:46:34 PM 3.Dear Customer, Your Communication ID[protected] has been Registered and will be serviced shortly. To know the status type ST<>[protected] to 12345. Rgds !dea. Time: 8/17/2012 4:29:24 PM 4.Dear Customer, Your Communication ID[protected] has been Registered and will be serviced shortly. To know the status type ST<>[protected] to 12345. Rgds !dea. Time: 8/14/2012 4:07:30 PM 5.Dear Customer, Your Communication ID[protected] has been Registered and will be serviced shortly. To know the status type ST<>[protected] to 12345. Rgds !dea. Time: 8/14/2012 4:07:29 PM 6.Dear Customer, Your Communication ID[protected] has been Registered and will be serviced shortly. To know the status type ST<>[protected] to 12345. Rgds !dea. Time: 7/25/2012 10:51:30 PM After discussing things with the technical team they disclose this that the 128 kbps is the connecting speed and running speed would be 20kbps, which was not at all displayed on website and disclosed at the time purchase of the netsetter.We can understand the procedure of trouble shooting the technical things but i am waiting for right response and resolution of the problem since three months, every time customer care says the problem will get resolved in 2 to 3 working days and i am waiting for the same. I hereby request that the complaint raised by me should be taken the end resolution . Was this information helpful? | |||
 3 Comments | |||
Comments
I purchased Idea net setter before 3 months and receiving speed 1-2 kbps while committed speed on the purchase was 236 kbps.This happened with m5-6 friends.I never experienced such a commitment that Idea made.Please do not purchase their net setter.Sandeep Mishra, Jaipur.
i have purchased idea net setter on5 febuary 2011. they told me that you got a speed of 236kbps, but i am not get only 30 kbps speed only even that Its seem that they just cheat there customer by giving wrong information at the time of your purchase.But after you purchase the whole information get changed...please do something for this, Its seem that they just cheat there customer by giving wrong information at the time of your purchase.But after you purchase the whole information get changed...please do something for this
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea Net Setter — false commitment
i have purchased idea net setter on 19 march 2010. they told me that you got a speed of 236kbps, even that was mention in there advertisement.but i never got the speed of 236.8 kbps. i make a complaint so the customer care told me that in idea net setter post paid connection you got the speed of 50 kbps only, Its seem that they just cheat there customer by giving wrong information at the time of your purchase.But after you purchase the whole information get changed......please do something for this.