| Address: | Pune, Maharashtra |
Hi Team,
I call to the customer care to (198) from [protected] on 25 52012 at around 10 pm at for balance deduction. That time agent gorakhnath had received my call and provided the information about balance deduction for call charges. On same call I want information about my currant tariff but agent gorakhnath got irate and said am doing time pass and drop my call..
Later on I called second time to speck with senior for complaint about gorakhnath that agent kishor had received my call when I asked him to transfer call but he did not transfer call ,then I asked him to give e-mail id of nodal desk then he used above sentences with me and total in sleepy mood :
muze aata nahi , muze pata nahi hain , e-mail id nahi hain , senior nahi hain floor pe , muze system check nahi karana aata . and he also disconnected my calls and next he call me landline no. and abused me and am dam shure he was kishor online so I need to take require action against boyh agent gorakhnath as well kishor for that purpose today am going to port out my 3 idea connection.
Now today I call to 198 to speak with senior agent shakil has received my call and he was also rude with me not transfer my call to senior what is the this titalllllllllllllllyyyyyyyyyyyyyy third calls service ??????????
Please find the my contact detail
[protected]
[protected]
Ambade.[protected]@yahoo.com Was this information helpful? | 
Idea — idea consider customer as timepass
IDEA , consider customer service as timess pass , dear all please go through the complete complaint so that you can understand how idea is bad on customer servicecomplaint details
I have taken netter on 7th april , i have taken the 399 plan for activation , where the 1 gb is free with the plan , and 1 gb free for first 3 billing cycle . ( you can find the same plan in any idea shop or idea website )
my billing cycle is from 9th of every month
hence
1st month from 7 th april to 9th april went ok
in the next month
i have used 2.3 gb -
now from above 1 gb should be free as it is free as per plan
and another 1 gb free as ( first three billing cycle )
but idea charged me for 2.3 GB completely
[protected]
complaint followup
now you will enjot this as how i got treated by idea
i went to idea shop , that manager got convinced and raised a request on my behalf
the above request got rejected by idea saying format not matching ? wow idea shop manager do not know the format of idea !!!
then i raised the request with call centre on 13th may
call centre executive said it will get solved on 19th morning
then there were only promices for
19th eve
20th morning
20th eve
21st morning
21st eve
22nd morning
22nd eve
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call centre exe kept promosing for dates and times and issue is still unsolved ,
they have categorised my request under the head " time pass " in their system
[protected]----
1. how can idea have a customer request type = time pass
there is lot to write about the whole issue , but stopping just because complaint should be short and easy to undertand
regards
net setter no - [protected]