[Resolved]  Idea Cellular Ltd. — UNFAIR DEDUCTION FROM BALANCE FOR CALLER TUNE

Address:

Pune, Maharashtra

I HAVE BEEN ASKED FOR ACTIVATING DIALLER TONE FOR FREE OF CHARGE FOR ONE YEAR ON 31 OCT 2012 AT AROUND 1.30 PM. SO I SAID YES, ACTIVATE IT BECAUSE IT WAS FREE OF COST. BUT IN THE EVENING OF 31 OCT 12 WHEN DIALLER TONE ACTIVATED RS. 249 DEDUCTED FROM MY BALANCE. I CALLED TO IDEA CUSTOMER CARE BUT THEY SAID THEY COULD NOT REFUND MY BALANCE. I HAVE RECORDED COPY OF BOTH THE CONVERSATION. SO WHAT SHOULD I DO NOW TO GET MY REFUND BACK. MY PH NUMBER IS[protected].NAME GANGA SINGH. ADDRESS- INHS KASTURIA(INS SHIVAJI) , NAVAL BASE , LONAVLA, PUNE-410402