[Resolved] Idea Cellular Ltd — Wrong Billing | |||
Respected Sir, I am using Idea postpaid connection [protected]and I had never applied for Reactivate my GPRS Plan. But Suddenly i have charged in my current billed for GPRS services which is totally wrong. I have I have Register Complain[protected] But till time I have not received any proper response from your end. If problem not solved then I will go for consumer court. Waiting for Your Reply. Your Customer Dinesh M. Singhal Surat [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
We wish to inform you that the adjustments of Rs.410.75/- has already been updated for your Idea account in bill dated.27th Nov 2012. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the adjustments of Rs.410.75/- has already been updated for your Idea account in bill dated.27th Nov 2012. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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The above bill was received on my mail today in the evening. Rs. 1608.96 for my mobile no [protected] and [protected] which is in the name of my duaghter and Rs. 1684.43 for BALANCE CARRIED FORWARD.
Earlier by various SMS I was intimated of Rs. 1168.04 for both the above mobiles, how it has become Rs. 1608.96 now is beyond my imagination. As i did not receive physical copy of the bill I have not paid the amount so far and insisted for the bill. I find no use talking to the customer services of the company as they do not solve the problem rather insist on what they say. And the customer service call is charged with lot of advertisement at our cost.
I took two 3G NETSETTERS after payment of 5 months rental in advance. For the last occassion the company is charged rental for one month which i did not pay and the company disconnected services on both the Netsetters. After followup they realised the mistake on their part and resumed services. The amount of rental Rs. 1685.40 for both the netsetters charged earlier has been shown as BALANCE CARRIED FORWARD with a slight difference Rs. 1684.43.
The company's accounting system is faulty and misleading which causes uncalled for mental harrassment to its customers. I am a senior citizen and unable to do running around.
I am compelled to seek your help in the matter.
Thanks