[Resolved]  Idea Cellular — New sim card not activated for 2 months and no refunds made

Address:

Mumbai City, Maharashtra

I had received a call from one IDEA telemarketers in Mumbai for a Idea postpaid card, offering a rental of Rs. 99 with 200 mins free talk time and calls @60 ps. I agreed and bought a new idea postpaid card sim card no.[protected] from and also submitted all my relevant documents on 11th November. I was told that the card will be activated in 48 hrs. But the same was not been activated after 2 months too.

I had made a complaint no. 16236172 on phone with the customer service and I was informed that since I reside at Vasai, this offer wont be valid. I would like to clarify that while buying the sim card too I had confirmed with the sales executive if it would work in Vasai - Maharashtra & Goa Circle and he said it will.

After 3 days i called again to check on my Complaint status and I was told that my money will be refunded to me in 2 days.. But the money was not refunded.

After 3-4 days I called the customer service department again and i was told that the complaint has been closed as the amount was released from their side. But i had not received the amount for the next 10-12 days too.

Last, I drafted a mail to their customer service cell on 14th December mentioning all these details. Today on 16th December I received 2 calls from their Customer Service department, out of which one call was made a conference call with the franchisee, customer service exec and me. There it was clarified that the sales person has the money and has still not reached me. I am told that the money will reach me today.. Lets see.

Though the amount was negligible, the mental torture was terrible.
I urge everyone to not fall prey to the telemarketers, especially if they belong to IDEA Cellular