[Resolved]  Idea Cellular — Porting Fraud

Address:

Mumbai City, Maharashtra

I put my number on the Idea website for porting, I get a call after a few days for a port. I tell them to call me on a particular date as I had to complete 90 days on my existing provider which was due on the 15th of April. I get a call on the 12th of April asking me to submit documents and pay Rs 300 as security deposit + Rs 99 as activation charges + Rs 19 as porting charges, totalling upto Rs 418. On the 14th I get a call to sumbit the UPC code and after doing so I was told to wait for 7 days and the porting would be done. During the said time frame I called the customer care to check and I was assured everything was going smoothly. After the time frame passed by and when there wasnt any sign of the porting happening, I called tthe customer care and was informed that the porting was rejected due to non compliance of the 90 day time period and was asked to visit an Idea store to resubmit the porting request. When I visited the Idea store, I was told that there wasnt any record of my request, no documents of mine were submitted, since my existing bills are Rs 500 and above, there shouldnt have been any security deposit taken and since my residence is outside the mumbai circle I will be incurring roaming charges as well.

Contrary to what the company advertizes, its a clear case of mismanagement and that nobody knows where the records go, the website seems hacked because someone took my details from a database there, contacted me and even gave me a SIM card which is of no use because nothing can be traced to anyone.

Request the concerned department/authorities to look into this matter urgently as it seems like someone is distributing fake or even genuine SIM cards with no possible traces.