[Resolved]  Idea Cellular — Non-receipt of recharge benefit

Address:Nashik, Maharashtra

Sir on 5-11-12 i bought a new SIM card of idea for internet use from a retailer in my area. The mobile no is [protected]. he did FRC of RS 28 and i got Rs 22 talktime. Then he said to send SMS ACT 3G to 12345 for 3 G activation. i did so. Then he recharged Rs 249 for 1 gb data pack i got a confirmation message of 1 gb data pack at 1225 pm. But AT 0300 pm when i used internet surfing my main balance of RS 22 got deducted and further internet service stopped. I callled up customer care at 12345 a lodged a complain about non receipt of benefit of 1 gb data plan vide complain no 1-[protected] and they said that the problem would be solved in 2 days. Today on 6-11-12 i got a call from customer care and operator said that my 1 gb data pack was lapsed because i sent some message at 12345. but when i asked what message i sent, she had no reply. she only said that your data plan is lapsed and get a fresh Rs 249 plan to get 1 gb data benefit. Kindly redress my problem.

Manoj kumar jaiswal
SMQ 109/4
Air Force Station
Ojhar
Teh- Niphad
Dist- Nashik, Maharashtra 422221
M0b.- [protected], [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

IDEA/ — RECHARGE BENEFIT

DEAR SIR,
MY IDEA NET SETTER NUMBER, [protected] . MY NAME IS RAHUL S PATEL , RECENTLY I HAVE RECHARGED MY ABOBVE IDEA NET SETTER WITH 100 RS ON 30/11/2010 FOR (200MB 15 DAY) INTERNET PLAN BUT COMPONY STILLNOT GIVE ME 200MB BENIFIT,

AGINST I HAVE BEEN RECHARGED MY ABOVE IDEA NET SETTER ON 09/12/2010 BY RS 100 FOR (200MB 15 DAYS) PLAN BUT COMPANY AGAINST STILL NOT GIVE ME THIS 200 MB BENIFIT,

SO DO ACTION AGAIST THEM.

RAHUL S PATEL ([protected])

Idea — Non-recharge

Today an amount of Rs.100/- has only been deducted from my saving bank account No [protected] of SBI Talab Tillo Jammu for recharge of my prepaid connection [protected] but no amount has been credited to the said connection of Idea. Please look into the matter and advise me accordingly.
An early action is solicited.
GOPI KRISHEN KOUL
Contact No. +91-[protected]
+91-[protected]
PUK code [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information