Idea Cellular — not activating mobile number

Address:

Maharashtra

Dear sir ,
i have applied for converting my postpaid number to prepaid number. number are [protected] and [protected] . .. on 5 th dec 12. I have submitted the required document but till date I am not able to receive service. I am not able to make incoming and outgoing calls as New given SIM is not activated.the .i got SMS on 6 th Dec 12 from idea and given communation ID:
[protected]

because of this service i am not able receive Important calls which are very crucial for me.
You are kindly requested to look in to this matter and solve the case.
thanking you