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Your Idea mobile: [protected]
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Customer Care TN
Dear Mr. Kumar, Greetings for the day! This is with reference to your email r...
Jan 23 (7 days ago)
B Y KUMAR <[protected]@gmail.com>
Jan 23 (7 days ago)
to helpline, Customer, bcc: sch, bcc: complaints
Sir,
I totally deny u r statement that there is no recharge of Rs.31 on 11.1.2013. I have the SMS on my mobile received from 3891 and the same can be produced in future. And more over the validity for the plan 1/2 paise per second throughout india is valid till 10th Feb 2013 and unnecessary recharge done on 23rd jan 2013 has to be refunded by u immediately and ensure that the previous plan continues till the validity period expires.
I wish the concern staff donot waste the time further by baseless arguement and waste of time.
Looking forward for u r timely action.
Regards
Customer Care TN
Jan 24 (6 days ago)
to me
Dear Mr. Kumar,
Greetings for the day!
This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].
We request your cooperation and urge you to overlook this as a human error; we have entered the wrong details regarding the recharge.
We assure you that incidents of this nature would not reoccur in future.
Further, we would like to inform you that the recharge of RC31 was successfully updated in your number on 11th January 2013 and the same is updated in our records.
Please be informed that the recharge benefit of RC 31 has been revised on 10th January 2013 and the same has been credited against your mobile number on 11th January 2013. Hence, we express our inability to provide the benefit of RC 31 with the old benefit.
Also, this is to inform you that the recharge initiated by you on 23rd January 2012 for an amount of Rs 31/- has been credited against your mobile number with new benefit.
Kindly note the benefit of RC 31 made on 11th January 2013 will be forfeited after the recharge made on 23rd January 2013.
Hence, we express our inability to post any credit towards the RC 31.
Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.
Assuring you the best of our services at all times.
Thanks & Regards,
Yogesh .L
Customer Service Team
Idea Cellular Limited – Tamil Nadu
From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Wednesday, January 23, 2013 11:44 PM
To: Customer Care TN
Cc: [protected]@nccptrai.gov.in
Subject: Re: Your Idea mobile: [protected]
B Y KUMAR <[protected]@gmail.com>
Jan 24 (6 days ago)
to Customer, helpline, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints
Sir/Madam,
Thanks for accepting the mistake atleast by now without further arguement.
As u said the plan had been revised on 10th Jan 13 without any prior information, u r suppose to refund the amount of Rs.31 which was recharged on 11th Jan 2013 and again recharge done on 23rd for Rs.31/- beliving that the plan of half paise per second still exists as there was no any info from u r end u are suppose to refund the amount of Rs.31/- which totally is Rs.62/-. As it has already caused loss of money as i would have not made long duration calls from Idea network as i have the same benifit with Tata Docomo i would have made calls from my docomo number and more over i am still wasting my time behind u for asking refund. If the same continues i will be compelled to approach the consumer court and will have to fight for the refund and the previous plan till validity date.
I once again request you to come for amicaple settlement to save time and other loss/damages caused by you.
Customer Care TN
Jan 24 (6 days ago)
to me
Dear Mr. Kumar,
Greetings for the day!
This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].
As per the telephonic conversation had with you, we would like to inform you that we have checked your details and found that the calls are correctly charged as per your current tariff. Please be informed that the benefit of RC31 pack has been revised on 10th January 2013.
Hence, we express our inability to post any credit towards the RC 31 pack.
Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.
Assuring you the best of our services at all times.
Thanks & Regards,
Yogesh .L
Customer Service Team
Idea Cellular Limited – Tamil Nadu
From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 2:13 PM
B Y KUMAR <[protected]@gmail.com>
Jan 24 (6 days ago)
to appellate.tn, ca, ap, Customer, helpline, bcc: sch, bcc: Consumer, bcc: consumer, bcc: consumerdaddy1, bcc: complaints, bcc: consumerpc, bcc: tn-sforum
Sir/Madam,
This shows your fraudlent motive to cheat the the subscribers in order to mint /swallow the hard earned money of the common man and suck the blood of the common man. I[censored] cheat Rs.31 or more from each customers u can mint money in crores.
But never under estimate every customers which will lead to heavy damages and waste of time and u will be sole responsible for all the losse and damages occured to me as i will be loosing lots of time and money to fight for the right to avail the plan atleast till the validity date and the excess amount of Rs.31 along with the other damages.
I would like to give u one more chance before proceeding legally. Atleast by now try to resolve the issue amicably immediately.
Customer Care TN
Jan 25 (5 days ago)
to me
Dear Mr. Kumar,
Greetings for the day!
This is with reference to your email regarding the call charges towards RC 31 pack for the Idea mobile number [protected].
We express our inability to post any credit and extend the validity towards RC 31 pack since the benefit of the respective pack has been revised on 10th January 2013.
Please be informed that the calls are correctly charged against your number [protected] as per the current tariff.
Further, we wish to inform you that the benefit of recharge values is revised and the new recharge packs are getting introduced in our network within no time. Hence, we suggest you to contact our customer care or visit our website to check the latest offers before recharging for any special pack to avoid such inconvenience in future.
Should you need any further assistance, please call our Customer Service help line number at [protected] (charges 50ps/3mins) or email us at ccare.[protected]@idea.adityabirla.com.
Assuring you the best of our services at all times.
Thanks & Regards,
Yogesh .L
Customer Service Team
Idea Cellular Limited – Tamil Nadu
From: B Y KUMAR [mailto:[protected]@gmail.com]
Sent: Thursday, January 24, 2013 8:38 PM
To: Customer Care TN; Appellate.tn
Cc: [protected]@nccptrai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
ConsumerComplaints.in
Jan 25 (5 days ago)
to me
Hello,
You're welcome to post your complaint on ConsumerComplaints.in. Thousands of people with similar issues as well as companies that were mentioned in users' complaints are visiting ConsumerComplaints.in every day. Someone definitely will post or email a solution of your problem.
---
Sincerely,
Consumer Complaints Team
www.consumercomplaints.in
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Idea Cellular — activation charges
sir, i had taken u r talk plan of 199/- monthly. this the corporate plan for manpowar services india pvt.ltd.but when i take that plan that seles exutives say that it has't any activation charges in this plan coz u r taken this plan in grop. u r seles exutives commited to all o[censored]s that there is not any activation charges for that plan but after activation our cards and when our first bill was come it's come with 250/- activation charges. then we called that exuctive and asked abt that he says that he will forward mail to his senior abt this.but never did anything and our outgoing call became stop. then we call him again he said i talk to my senior u just pay u r bill without activation charges and i will activate u r outgoing servic again, as he said we paid our bill but after tree or four days again they stop outgoing calls. again we called him he said that company policy has been changed that time and u hv to pay activation charges. that means he gave us falls committment. we are not ready to pay any activation charges because he did't tell us frist, i[censored] want to contune o[censored] r service to us please chek it out and minus our activation charges from bill and activate our out going call. otherwise we are not going to pay u r bill.[protected]