[Resolved]  Idea Cellular Prepaid Connection — Barring of services even after providing documents

Address:

Ahmedabad, Gujarat

I myself Pradeep Nair, relocated from Mumbai for professional reason. I am put up at Bopal Ahmedabad. I had purchased an Idea prepaid connection in my dad's name from retail outlet opposite Homeopathy College where I submitted documents as mentioned below:

1. Photpgraph of my dad
2. Voter Id copy of my dad
3. Letter from the HR of my company as residence proof with my dad's name mentioned in it. the same was used for getting the gas connection.
4. Application form

With this the number got activated. The second day the number got barred and we got in touch with the retailer. He said he required dad's Pan Card. We submitted the same. He said he will get it started. The number did not get activated the next day also. Father went and enquired at that he said he had sent all the documents to IDEA distributor. He suggested father to go to the IDEA authorized outlet at Bopal Chowk, Ambli, Ahmedabad. They asked father to submit the document again. This was on 23-10-10. Father submitted the documents mentioned above today i.e. 25-10-10. They refused to accept saying that the letter given to me from my HR cannot be considered as address proof. Father told the executive Ms. Dhara that with this document we got the gas connection. According to them the letter provided to me by the HR is not government document and hence cannot be considered. Father made me talk to them over the phone as I was in the office. I told them that we got relocated from Mumbai then how come we can provide you any government document, neither we have any relative whose document we can provide you. I asked them to give any document in writing in which the clause regarding requirement of government document for residence proof is mentioned. They treated father very badly saying your son is talking too much. If you submit the document then only we will activate the number. Even after me paying them for the card they made me waste my money as I had to use my Mumbai number and made my father who is a senior citizen to run around knocking the doors. The very evening I called up the customer care, and narrated them of this incident they told me that the document from the company can be accepted as address proof and they asked me to visit the Naranpura branch at Ahmedabad.
We need to punish such kind hypocrites who misle the customers. We have to take into account of how many people will be affected due to the rash behavior of such officials. Please take action against the culprits.