[Resolved]  Idea Cellular Prepaid Mobile Connection — Erratic recovery of huge amount from prepaid account

Sir(s),

I have taken up 2 idea prepaid numbers: [protected] & [protected]

Trouble with prepaid number: [protected] (Delhi NCT Region - Faridabad)

I have not been making any calls from this number for the past 3 months. Still, whenever I recharge this prepaid number, irrespective of the recharge value, Rs.100/- or Rs.50/- or Rs.20/- etc., immediately my balance reduces to Rs.3/- without any usage.

Idea cellular service has eaten nearly Rs.650/- like this. Your customer care executives lack English knowledge (Delhi NCT Region - Faridabad) and are not responsive. I have complained several times, but the customer care executive do not care at all. An IDEA for you. You can close down IDEA Customer Care.

Idea Customer Care executives are treating their customers like fools and .



Trouble with prepaid number: [protected] (Delhi NCT Region - Faridabad)

I thought, "okay, to hell with that stupid idea of recharging that old number" and I bought another number [protected]. I recharged with Rs.786. Today morning my balance was Rs.607/- Without making any calls or sending any sms or receiving any calls from morning to evening, this evening it is just Rs.518/-.

Again this was complained to your customer care. Your customer care executives lack English knowledge (Delhi NCT Region - Faridabad) and are not responsive. I have complained several times, but the customer care executive do not care at all. An IDEA for you. You can close down IDEA Customer Care.

Idea Customer Care executives are treating their customers like fools and .

Why IDEA is eating away prepaid subscribers money?

Is IDEA so sick to steal subscribers money?

Should this issue be taken to the public?

Should this issue be challenged in consumer forum?

PLEASE DO THE NEEDFUL and RESTORE MY PREPAID BALANCE.

J.JAYASAMRAJ,
No.417,
NPTI Complex,
Sector - 33,
Faridabad - 121003,
Delhi NCT.

Mobile No.: [protected]