[Resolved] Idea Cellular Prepaid Service — Balance deducted without any CALL/SMS

swami_shant

from Raipur, Chhattisgarh

Address:

Thane, Maharashtra

Dear sir/madam,

Iam swami my idea no-[protected] purchased last week(new connection) on 27/08/2011 at 17.00 i have checked my balance found 24.00 Rs my handset connected to internet for net surfing after some network showing GATE WAY TIME OUT i have checked again my balance found 3.27 Rs called on 198 custmer care excutive told me that Mr.AJANAN G.your balance debited for CALL/SMS on special no.i told him that no any call or sms done after 17.00 Hrs to till time (18.10Hrs) then how idea charge me without any do.after that i have checked my Call history,sms sent folder,internet setting nothing any found to charge me.so please credit my debited balance.

Thanks

swami
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Y.I.Patel

from Mumbai, Maharashtra

BPL PREPAID — deduction of Balance without any service

on the 21st of February i have noticed that there was deduction of rs.30 ,which i have informed on no 555,then sent on email next day ,
again i checked on 25th Feb, so i was told toc check on 27 Feb,which i did ,but with same sterio type reply "HAM MAFI CHAHTE HAIN" but their MAFI will not get my Rs.30/-returned ,so i insist to talk to supervisor ,but to my shock line was disconnected,

i have again called and again the line was disconnedted by supervisor .

the name of the person i spoke to was Mr.Satyendra and the supervisor name was Mr.Mayur.

Y.I.Patel

dilip sitlani

from Pune, Maharashtra

THis was The best Service provider ...few years back !!!
now its just got so bad that i think we should allmove to Vodaphone...
BPL is Bad news...bad service and Mobile assit forget it

yogesh11gh

from Mumbai, Maharashtra

Idea Cellular Ltd — Balance deducted from prepaid no.

I am a idea cellular customer, having prepaid mobile no.[protected]
From last 3 days my balance is deduction is on I had lost Rs.12/- without using any outgoing call/sms.I had tried to talk with customer care on 198 / 12345 nos. but every time got answer that u try after 4 hrs. Our system is busy. I am not using my cell phone service for outgoing call , balance deduction is on. Kindly refund my deducted balance to my account. Kindly look into the matter.

Regards,
Yogesh Ghodke
Pune