Idea Cellular Complaints & Reviews

i have purchased IDEa Netsetter from nearest dealer. He assured that the connectivity will become 3G in few days. i have waited 2 years and it has not even become a broadband. the speed i am getting is 10- 11 kbps. and their customer care is just hopeless

i recoment u nt 2 by idea netsetter as they r cheating on us.
is there any way to get rid of this disgusting service

From last few months I am really surprised by customer care department & centre at Vashi Railway station.
After this mail I personally submitted documents at centre in Vashi railway station & recharged was done of Rs 400/-
But in end of January 2011 the card was suddenly disconnected. My dad is of age 80yrs he cannot roam for small reason here & there ,I am always out of station.
But after reaching my home town I enquired about disconnection of card in care centre of Vashi, very very irritating answer was given to me number was disconnected due to non usage from last 3 months & solution to that is to buy another new idea sim card.
Than what happened to my balance & how come due to non usage it was disconnected which never happens in other sim services. Non usage was due to disconnection of services from our side.
Please let me know the correct reason & help me out in getting the same number .

Awaiting for your reply if I my getting back same number ,otherwise I have to search for other proper way to put all my grievances of IDEA services

Regards
..nasir

From: nasir [mailto:[protected]@azemelec.com]
Sent: Tuesday, November 09, 2010 5:03 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: verification of card no-[protected]

Dear Sir,
I,Shaikh Abdul Nasir, resident of navi Mumbai,B-2-9/13/Sector-16,Vashi Navi Mumbai.I am using idea card from last 2 yrs.
This week ,I do not know what happened to your customer centre for my disconnection of number.
Verification is proper,than also I have to submit my documents again for what?
This means from last 2 yrs verification of my card was not done.
Now all of sudden even the verification is proper your dept. wants to disconnect my number.
How come so and on what basis?
I want to activate my no. as soon as possible as its stress to go to Kalina for only submission of documents.

Thanks & regards
..nasir

recieved a mms but my cell is not able to open it and i am not able to open the site "http://www.ideacellular.com/webmms" please help me out soon.I received a message to check out my mms from the above given site from idea with id and password

Dear Ms. Sangeeta

I have a detailed discussions with your Ms. Babita and explained her in details the following:-

1. Why the data was not produced in the month of Jan, Feb where the billing was done
at Rs. 13000/- and Rs 4,000/- Why the both was given in the month of March? Can
any one of your officer explain this. This itself means that manipulation has been
done at idea's end.

2. Why Mr. Omkar informed in the month of Feb that the billing has been done wrongly
you pay only Rs. 900/- and the balance would be reversed back.

3. Mr. Omkar promised that an amount of Rs. 500/- would be reversed as a goodwill
gesture and Rs. 1050/- towards excess charge made by idea. Why this has not been
done till date.

Under the above circumstance it is a proved fact that idea has played a mischief with me. If you are unable to reverse the above amount, I will have to go to the consumer court for getting justice and the expenses incurred on this will have to be reimbursed to me and shall file a suitable compensation for harrassment.

In order to avoid this, I earnestly reqest you to kindly reverse atleast 50% of the internet bill and the amount promised by Mr. Omkar accordindly.

Hope you will do the needful.


Regards
Tushar landge
M: [protected]



On Mon, 4/4/11, Grievance MH <grievance.[protected]@idea.adityabirla.com> wrote:


From: Grievance MH <grievance.[protected]@idea.adityabirla.com>
Subject: Regarding your mobile number [protected]
To: "Tushar Landge" <[protected]@yahoo.com>
Date: Monday, 4 April, 2011, 3:46 PM


Dear Mr. Landge ,


Thank you for contacting Idea Cellular Customer Services.



This has reference to your e-mail and telecon with Ms.Babita, we wish to inform you that the charges has been levied to you are correct and hence we are constraint to reverse the GPRS charges.



Kindly note the docket number[protected] for your reference.



We greatly value your patronage and look forward to an opportunity to delight you.



Thanks & Regards,



Nodal Officer
Idea Cellular Ltd.
Maharashtra & Goa
“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.

Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.





[protected][protected][protected][protected]
From: Tushar Landge [mailto:[protected]@yahoo.com]
Sent: 01 April 2011 17:09
To: Grievance MH
Cc: IDEA Cellular Ltd - Customer Oprs
Subject: Fw: Re: Docket Ref No:[protected]


Dear Mr. Kamble

NO RESPONSE FROM YOUR SIDE. REQUEST TO TAKE IMMEDIATE ACTION ON THE BELOW.

A LINE OF REPLY WOULD BE HIGHLY APPRECIATED.

Regards
Tushar

CC: Ms. Sangeeta : It seems that idea does not bother about their customer and wants to make money by hook or crook. If this is the case, than I shall have to write in all the papers about and how they make money by cheating the customer. In order to avoid, please reverse atleast 50% of amount by way of credit into my account.

Hope you will understand and advise the concern immediately.

Regards
Tushar Landge
M: [protected]

--- On Tue, 29/3/11, Tushar Landge <[protected]@yahoo.com> wrote:


From: Tushar Landge <[protected]@yahoo.com>
Subject: Re: Docket Ref No:[protected]
To: "IDEA Cellular Ltd - Customer Oprs" <[protected]@idea.adityabirla.com>
Date: Tuesday, 29 March, 2011, 4:48 PM


Dear Kamble

Agreed that I have make the usage but not to such a high extent. This case is going on since Jan. Can u believe that a middle class person drawing a salary of Rs. 10,00/- can make a usage of Rs. 3,000/-? Is it possible? Think over it.

I am dam sure that idea personnel has played some mischief during the period of two months. It is surprising that why the data was not provided in the month of Jan when your people called me and informed a bill of Rs. 13,000/-? This itself means that some manunipulation has been done at idea end.

It is my earnest request to you to kindly reverse the amount immediately, otherwise, I shall have no option but to take a legal help.

Hope you will understand and will definately help me by reversing atleast 50% of the amount from your end.

Thanks and Regards
Tushar Landge
M: [protected]


--- On Mon, 28/3/11, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:


From: IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com>
Subject: Docket Ref No:[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 28 March, 2011, 6:59 PM


Dear Mr. Landge,



Thank you for contacting Idea Cellular Customer Service.


In continuation to below mail, we wish to inform you that the GPRS usage has been done from your end hence, we constraint to reverse the said charges.


We greatly value your patronage and look forward to an opportunity to delight you.


Thanks & Regards,
Vishal Kamble

Customer Service Team

IDEA Cellular Limited

Visit us at: www.ideacellular.com

Or Call us on 12345 from your IDEA number for any query or request.


“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.


Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.


From: Tushar Landge [mailto:[protected]@yahoo.com]
Sent: Monday, March 28, 2011 11:45 AM
To: Grievance MH
Subject: Re: Regarding your concern



Dear Ms. Sangeeta Kulkarni



The information given in the below mail does not justify that I have make a use to such a high extent.



For your information, I am only working on emails and no down loading has been done. Why the data was not provided in the month of Jan when asked for?? This means that your personnel has made some manipulation in the system.



Please note if the amount is not reveresed within 15 days from the date of reeipt of this email, I will be forced to take a appropriate action against Idea.



In order to avoid any further complications, I request you to give proper justification to me and reverse the amount immediately



Thanks in advance for your understanding



Regards

Tushar Landge

--- On Sat, 26/3/11, Grievance MH <grievance.[protected]@idea.adityabirla.com> wrote:


From: Grievance MH <grievance.[protected]@idea.adityabirla.com>
Subject: Regarding your concern
To: "Tushar Landge" <[protected]@yahoo.com>
Date: Saturday, 26 March, 2011, 3:52 PM

Dear Mr. Landge,

Greetings of the Day.

With reference to your e-mail, we wish to inform you that GPRS usage has been made from your mobile number, hence charges levied to you are correct and according to your usage consumed.

Should you require any further assistance feel free to contact our Customer Care Helpline number [protected] or e-mail us at [protected]@idea.adityabirla.com

Thanks & Regards,

Nodal Officer Team
Idea Cellular Ltd.
Maharashtra & Goa

“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.

Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.


From: Tushar Landge [mailto:[protected]@yahoo.com]
Sent: Thursday, March 17, 2011 7:33 PM
To: Grievance MH
Subject: GRIEVENCE è INTERNET CELLULAR NO. [protected]



Email : grievance.[protected]@idea.adityabirla.com



Dear Ms. Sangeeta Kulkarni

Idea Cellular Pvt Ltd

Pune


SUB: GRIEVENCE è INTERNET CELLULAR NO. [protected]


I am holding the above account with you from more than one year with 512 MB free with a rental of Rs.299/- per month. During this period, I was receiving a minimum amount of Rs 329/- per month for my usage. On one odd day in the month of Jan , I received a call from your call centre informing me the bill amount of Rs. 13,000/- for the month of Jan and internet/mobile got disconnected. Immediately I rush to your Vasai Office to take help and the problem was resolved after four days. Since then, I am facing a problem of regular disconnection.


I got a bill From 9th Jan to 8th Feb : Rs. 2698.07(Internet) Total bill amount : Rs. 3858.04


The matter was taken up with your Officials in Vasai and requested to look into the matter. After ten days it was informed by Mr. Omkar that this is the case of Wrong billing and the subject amount would get reversedin the month of Feb. You pay the minimum amount what you have been receiving in the regular bills. Accordingly, I paid Rs. 900/-. During this period my internet/mobile was disconnected frequently and harassed me like anything. I was insisting with your officials to produce data for such high amount but were unable to do so.


I have today received a bill From 9th Feb to 8th Mar : Rs. 1513.52(Internet) : Total bill amount : Rs.2306.38.


Once again the matter was taken up with your officials who than produced a itemised detail list for both the months and informed that the bill produced is correct and make the payments. I informed them that right from the inception that the billing is wrong and Mr. Omkar also agreed to this and the usage shown in the itemised bill has not made by undersigned. A basic question arises, why it has taken two months time to produce the itemised details. This itself shows that some manipulation has been done at idea itself.


It may please be noted that in case anything has gone wrong for the usage not made by the undersigned, Idea would be solely responsible for this.


It is highly regretted that a Company like your can harassed the customer in this way and make the money from the customer, for without customer’s fault.


Under the above circumstances, I am not making any payment to Idea. I would request your honour to kindly look into the matter immediately and reversed the above amount.


On receipt of your reply and after reversing the amount, I shall pay the necessary legitimate amount to idea.


Looking forward to your positive response.


With Best Regards

TUSHAR LANDGE

PADMAVATI TOPAZ A, FLAT NO. 603

RAJAN COMPLEX

BARAMPUR

VASAI(W)

M: [protected]

Dear Sir,
I had gone for new mobile No.[protected] (idea cellular) for my home use for the first time. Few days back my wife used the call & then from his mobile a default No.55181 was unknowingly pressed which after 39 minutes came to know (billed Rs.251.64, call timing was 9.30 P.M.) by my daughter came to know that this mobile phone is ON , seeing the No.55181 tag name Ganesha, she immediately switched OFF.
The complaint was lodged to local idea office where they replied that this is a default no with new SIM Card & this no.was dialed from your mobile hence you have to pay. The conversation started as follows..
Ques.: Why this type of default nos. in new SIM card except customer care.
Ans: Company provide such default nos.in new SIM& if not required you delete it.
Ques: Why customer should delete, you should not provide, why company engaged in such activities which causes disputes.
Ans: No reply.
Ques: with above no.dialed no talk /querry done only silence mode costed this bill of Rs.251.64 ,if it was not identified till morning & bill of Rs. 5000 levied , shall it be paid by any of the customer.
Ans: No reply.
Ques.: Lodge my above Complaint to your office, upon satisfactory reply only I shall pay the bill or shall discontinue all my nos.(4 nos.) with idea
Ans: Complaint register.

I require satisfactory & convincing reply ,why should customer suffer & trapped with such strategy.

Hello Sir,

I have purchased Idea sim card before 4 months and I have submitted all the required documents. After 1 month I got message like the local referance was not contactable so submit document again. I have submiteed all the documents again. Then again after 1 month I got same message. Till now I have submitted document 4 times and everytime i got same message. when I asked for that they are not giving me any satisfied answer. I have asked to my friends whose number I have given as referance but they told me they havent got any call regarding verification.

Now I feel I did big mistake to purchase IDEA sim. I havent face any issues in Vodafone,Reliance and Tata.

Please guid me what to do. They have again disconnected my phone.

Thanks
Devendra

Earlier i have an idea prepaid connection which i got converted to postpaid and there was option that i can later(after 3 months period) shift back to prepaid connection.
Now when i wish to convert my postpaid connection back to prepaid the company's relationship counter denying for same reasoning due to problem in system.
What all documents will be required to file a complaint in Consumer Complaint Forum and is there any procedure for online filing of complaint?

Dear Sir,I am Partha Sarathi Routray, from Odisha.I have port my airtel no-[protected].My upc code is AO875292.I deposit all my related document at Idea point,(patia),Bhubaneswar on 26.03.11.But till date(06.04.11) my number is not ported.I have already contacted customer care and at Idea point but they are not given me any reason only tell that my request is on process.
Plz help me....
I want to know what is my porting status right now?
Is there any way to cancel my porting request?

Waiting for ur reply.......
Partha Sarathi Routay
Odisha

I had an idea postpaid mobile no:[protected] bhought 2 years ago from an agent of Idea Cellular Punjab named Mr.Vinod Kumar. After few months as I was not satisfied with the services I returned the sim card and all the due bills to Mr. Vinod Kumar and asked to close my number in January 2010. But now after about one year Idea Cellular sent me a legal notice that you have some dues of an amount of 1332. A person who addressed himself as lawyer of Idea Cellular torchered me a lot. When i asked for the details Idea Cellular replied that we don't know any Vinod Kumar and they also not provided me the info.that from where that sim card had been sold.They said that this amount is against your Blackberry Service for which I had never applied.I asked for the application which I had submitted to any idea showroom for the activation of this service but they also not gave me this.I had to paid an amount of 1332.00INR without any reason. I want Idea Cellular to clear my quiries and give me complete information or refund my money.
Please help me in this.
with thanks
Sandeep
[protected]@gmail.com

Dear Sir,
The Idea cellular has closed my mobile number [protected] Without any intimation on 2nd April 2011.When I complaint to Nishant Infotech Idea Office Ambikapur C.G.,One madem Ms Basanti told me that Your Number is Sold As a post paid to another person on 17 march 2011. I complaint to customer care, Mr. parwez of Head idea service Bilaspur and also Nodal Officer to Indore [protected] exten 2858.But still today my number is closed.

Sir the same thing is with my another number [protected].

you will be surprised to listen that Idea office has told me that we cannot solve your matter.this is not in my hand.

My sent mail details yesterday
DHARMENDRA SINGH <dksingh.[protected]@gmail.com> Tue, Apr 5, 2011 at 1:34 PM
To: grievance.[protected]@idea.adityabirla.com
Cc: "dksingh.dhaanya" <dksingh.[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir,

I am exclaimed with suprise towards your misbehaviour of My self.

Sir, I have taken Your Two Number Of idea

1 --[protected]
This number is suddenly closed on saturday 0.04.2011y prieor notice.
When I went to nearest Idea office Ambikapur
C.G. ,One madam told me that your number is sold as post paid on 17 of March.

Sir Is it possible One number is given to 2 person.

I requested to customercare a lot of time. but till today My number is
still deactivated.

2-- [protected].. this number is deactivated yesterday on 4 p.m.dated
04.04.2011.when i went to idea office madam told me about
VERIFICATION NEGATIVE. I m surprised because whole time I am taken
that number and no call is recieved by me from customercare.


Sir, It seems Idea wants to mntally disturb me.

What is openion about my matter. Can I go to cunsumer Forum for this
behaviour..



--
[protected][protected]
Best Regards,
Dharmendra Singh,
Ambikapur ,chhattisgarh
[protected],
[protected]

Sir kindly do the needful .

Dear sir,
I was a customer of Idea cellular before 10 feb 11. Through MNP i have changed my operator and joined Aircel . At the time when i had joined Idea cellular i submitted 250Rs. as security money and at the time when i had applied for MNP i submitted excess payment over feb 2011 bill amount of Rs.159. Now i want my security money (250 Rs.) and my excess bill payment of feb 11 (159 Rs.) i.e 250+159=409 Rs. Refunded to me. For this purpose i have allready submitted a written request to one of Idea store at Asheesh communication 487/36 national market peera garhi paschim vihar new delhi-87 on 22/02/11 but i have not got any refund from Idea. So respected sir therefore i request you to help me to get security money & excess payment of bill amount as soon as possible. My mobile no is [protected] & Idea cellular A/c no.- 1.10757245 and address is B-4/165,166 Sultan puri near mother dairy delhi 86

thank you
your sincerly
Ashok kumar

Be careful when you recharge the GPRS plan. Idea Cellular delays the plan so they can get you to use GPRS at 2ps per KB. On complaining the reply was like below,
This is to inform you that the recharge amount of Rs.96/- got successful on 1st April 2011 18:25:40 Hence, you got charged from 31st March 2011 till 1st April 2011 18:43:1 as per the GPRS zero rental plan (usage charges - 2ps per KB). We express our inability to reverse the same as the charges are correctly charged.

They are very powerful people so please be warned. No authority can control them so change to prepaid and keep the balance as low as possible to prevent unethical deductions and refusal to reimburse.

D/Concern,
Subject : Idea prepaid Amount deduction.
My Mob; No:[protected].
Today morning I have talked to customer care with Ms. Monika and Mr. Deelip that Idea prepaid Service’s please reverse my amount deduction with around of 16 Rupees.
Today I have many time Complained in Idea Customer care to reveres my amount deduction whose are deducted by you without any Request but there is no any satisfied answer.

With Regards
Ravindra Kumar
Mob:[protected]
Place:New Delhi-110037.

The coupon of 19 rupees to lower local call rates has a wierd condition.

I recharged my mobile on 5th feb with that.
I again recharged on 6th march ie. (29 days later with one day remaining)

One expects the previous period to collapse and new 30 day period to start.
But since i recharged it before the previous period expired, my recharge on 6th march was unsuccessful.
ie no lower local call rated applicable.
Even after receiving the message that "successfully recharged with 19".

I was under the impression that my call charges are lower only until yesterday when i used up 500 plus rupees.

Dear Sir,

As per Requirement of Idea Cellular Co. for my Demo Card ( No- [protected] on name of Sanjaykumar Jashbhai Patel) Nomination details, I have submitted the documents to Idea Cellular Co. on date- 29/11/2010, CAF No[protected] for same. After 3 months Idea Cellular co. doesn't transfer the name of nominee on the base of submitted documents. I want to know regarding the issue and the progress of same. I want to transfer it as soon as possble otherwise I am not responsible for any of legal matter.

Regards,

Sanjaykumar Jashbhai Patel
Zanda Steert, Mahelav
Ta- Petlad, Dis- Anand, Gujarat
Pin- 388440
Mo No- [protected]

re activate my dialer tone & poor custmer care service.

I'm just fed up of constant messages received from IZ- Idea containing the same old annoying offers that any I'm not interested in. And more so, they send it at any time they like, not caring for the customer preferences.
Someone please tell IZ-Idea that if I receive any of its messages again, I'll definitely sue them. Final word.

Hi,

I am not ready to pay the bill due to i got wrong information regarding my bill.

I had received 1 call on dated 28th Jan regarding Rs75.00 discount on activation on E bill without any cost and i had activated that service , i have received the confirmation for the same on 4th Feb 2011.

Then i called for the same on the customer care helpline number regarding the bill some lady had received the call and told me that service had been activated on dated 4th March. Then i got the called from customer care regarding the bill payment and i was ask him the bill copy she says the bill is delivered on my email id i have ask the bill amount she told me Rs.407.00 also ask the discount of Rs.75.00 she told me there is no any scheme like that and she also told me that the charges is Rs.450.00 on time which is non refundable then i ask o her transfer the call to the manager she done it and the call had been transfer to some of person he don't know his designation he told me his name - Pandurang and his designation is Floor supervisor i told him again the designation is on paper or what he hold my call and ask someone and told me he is Team Leader he also not understand the English and showing attitude on call he told me you have to pay the one time charges that is 450 and asking me the number which somebody called from the number from where i can get the number .
I do not want this service i want to cancel the connection with immediate effect if you have such kind of persons in the Organization i want to think again on it.

I need positive reply on it.and do not call me again for the reason.

Regards,

Isaksha Shaikh
[protected]

I have using idea mobile connection in past 9 years. Starting two years that good, and after 2 years idea network is become waste one in Kerala. Then I have purchase other Connection for other network. But i can’t ignore my past idea no because that number is very important for me. But now I am happy my number is not changed and I have throughout IDEA connection. And my 25 friends are change idea connection. All are said to me idea is very waste service.

Other deatails call me mail id
[protected]@yahoo.co.in

sir / Madam

Name :- Saurabh M. Kanani
Cell No. :- [protected]
email id :- [protected]@gmail.com

it is submit that i somireddy.u i have complained so many time to idea costumier care and idea out let cementers, regarding my post paid bill is Incretions but i am not use. i request to you sir, take immediate action. my cell no is [protected]
thanking you sir
somireddy.u