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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea — Idea Incorrect bill
I have been charged for a service which I have not used, I have been speaking the customer support(Idea) and was told that I have been charged for what I have used, Inspite of telling again and again that I have not used the wap and Gprs, The charges that appear in the bill are mostly at time when I have not used the phone for example, the first charge of wap download is at 13:48 hrs, at this time I have a class to take as I am a sports teacher in a school and I cannot use the phone that time, also mostly all the charges are late in the night, when I sleep at 23:00 to 23:30, how can I use my phone after 23:30, This itself proves that the charges are incorrect.......I request you to please look into this and reply back, My total bill was 735.00/- hence I paid 500.00/- what I have used... but still my services are barred, I expect a call back and my bill rectified...
The Snap shot for the same is attached..
Regards
Stanislaus Lawrence
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