[Resolved]  Idea Cellular — Regarding wrong GPRS charges

Address:

Pune, Maharashtra

Query regarding wrong GPRS charges applied for 16-Feb-13 to 22-02-13 period (IDEA)

My idea post paid number is [protected] and I am using infosys 250 cug plan.
I got the bill of previous month. Where I am seeing wrong GPRS charges being calculated. I had made a request to change my plan between the billing cycles but both the plan having 512 mb data usage and I used only 330 BM for complete month.
Idea custcare is saying that this plan was activated on 22nd feb but services was start on 22nd feb mid night. Before activating new plan there was old GPRS plan there which was having same data usage. So in the complete month there was no period where I am having with any data GPRS plan. So there would not be any charge for this period.

But as per prorate basis I am eligible 16MB per day means 16*7 = 112MB. And till 22st Feb I used only 60+MB data.
Please check why there is a charge applied when for this complete period I had a 512 mb data plan.

All these wrong charges applied for the periods of 22-feb-2013.

22-Feb 10:47:28 internet5 28.230 16.480 44.710 0.100
22-Feb 10:47:28 internet2 35.960 186.750 222.710 0.460
22-Feb 10:57:08 internet5 42.930 43.410 86.340 0.200
22-Feb 10:57:08 internet2 660.040 2286.380 2946.420 5.920
22-Feb 11:45:36 internet5 58.260 41.370 99.630 0.220
22-Feb 11:45:36 internet2 198.500 565.910 764.410 1.540
22-Feb 12:42:27 internet2 820.170 1714.340 2534.510 5.100
22-Feb 12:42:27 internet5 176.750 104.030 280.780 0.580
22-Feb 15:42:27 internet5 34.430 21.270 55.700 0.140
22-Feb 15:42:27 internet2 124.740 146.560 271.300 0.560
22-Feb 16:28:21 internet5 105.250 93.800 199.050 0.420
22-Feb 16:28:21 internet2 342.750 779.970 1122.720 2.260
22-Feb 19:28:22 internet5 41.830 31.590 73.420 0.180
22-Feb 19:28:22 internet2 173.220 865.850 1039.070 2.100
Hoping for the positive response.