| Address: | Murshidabad, West Bengal |
Sir,
I, Purnendu Ghosh, a prepaid customer of your company bearing cell no. [protected].
I have taken connection nearly two months ago & suffering from very beginning of taking connection.
1.From the start date its call charges not actual which was committed( committed 40 paisa per minute but its charging 1 paisa per second)
2.From very first day balance deducting saying dailer tones active (whether no dialer tone was active/is active since beginning)
3.Everytime customer care dept. is so worst responsive that solution is very far no satisfactory disccussion went on.
4.Till now 48 rupees has been deducted on 03.08.2010,22.08.2010 & 16.09.2010 respesctively without my knowledge or any pre information to subscriber.
5.Even after a talk with cistomer care executive Mr. Debabrata on 16.09.2010 he said that no dialer tone active right now but after 1 hour balance got deducted.
Basically I tarvel & fly due to my company jobs thats why its always difficult to reach customer care.So that my harasement went on day after day and I was keeping patience but now its not tollerable.
Kindly refund all deducted amount with interest amount & convet my plan to per minute charges as commited by IDEA.
Let me know how much time you need to resolve this issue.Otherwise I have to go legally.
Your cooperation will lead an exceelant customer satisfaction & high appreciation.
With warm thanks & regards,
Purnendu Ghosh
Zonal Incharge Service
3i Infotech Limited
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idea cellular service — messages not delivering
hi this is pradeep an idea customer of phone number [protected] my messages are not going i dully checked my handset it does not have any problem but i register my complaint so kindly solve this problem as soon as possible