Idea Cellular Service — false deduction of rs 30 from my account of [protected] for jobs alerts | |||
this is to bring the kind notice of false deductions from my account of idea cellular service. On 4 Jul 12 , i got a message that the jobs alets service will be newed on 7 jul12 and will be charged rs 30/-. it was also mentioned that to deactivate sms UNSUB regjob to 50789. even after my sms on the said nos twicw on 4 & 6jul 12, the service has not stopped and teh charge of Rs 30 has been deducted on 7 Jul 12. even my call has not been attended by customer service. .Sir This is not first instance. You are requested to loook into the matter and my amount so deducted may please be refunded to me. Was this information helpful? | |||
 2 Comments | |||
Comments
My name is Sanjeev Tiwari and my mobile number is [protected] and the details on the back of the prepaid sim card is as follows:-
Mobile No. 21391069
Sim No.[protected]
Cust Code: 21391069
Packed Date: 23-AUG-11
Mobile No. 21391069
Sim No.[protected]
Cust Code: 21391069
Packed Date: 23-AUG-11
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea Cellular — Deduction of Rs. 30/- from Account
I have purchased prepaid Mobile of Idea Cellular for Rs. 77/- from Sector 23 shop in which i got Rs. 40.03/- in my prepaid account. In the user manual there was a Dialler tones card of idea which states that 1 month of dialler tone was free and I activated it by scratching the number on the card but i was astonished to see that after activating Rs. 30/- was automatically deducted from prepaid account. I contacted the Idea Cellular customer care office in Sector 35 and describe my problem but the dealing there told me to contact the dealer from where I purchased the prepaid number. When I contacted the shop from where I purchased the number and he said that he will look into the matter and told me to leave my cell number with him, but it has been a week and I heard no reply from him. Very poor customer care from Idea and I just don't have any words to express my feelings because I am very angry right now and I want some help.Kindly guide me further what to do ?
Thankyou