[Resolved]  Idea Cellular Services — deactivation of service without any request

Today the 12th aug 2009, (time : 17:10 )I mohd azam made a call to idea customer care and handled the cellphone to my friend Zahid to ask abt de-activation of the caller tune services which had been accidentally activated on my cell phone no. : [protected] while me listening to the conversation on the speakerphone and after knowing that the de-activation will be not helpful to get my money back as a refund I asked the agent Pradeep to tell me that how to change the song selection he told me to call on 53500 and then dial 2 and will get the list of songs and can activate the tunes from there as per my desire... and the call was disconnected..
now as the call was disconnected I found 2 messages on my cellphone saying that :
"dear idea subscriber, thank you for contactingus your refrence no is 83420472 which will be processed by aug 14 2009, 17:14 PM " now when i opened the second message it said :
" the dialer tone is successfully deactivated, i was pitched off hence I made the second call dated 12th aug 2009, (time : 17:24 )which was picked by Aamir he said that i had made 2 calls before this one and this call was my third one, as it was reflecting on his tools we had a debate on this and then he transfered the call to his supervisor whose name was "Siddhant" he said that its true the request had been placed and he cannot activate it I simply asked to either activate the service or refund my money back as it was blunder from their side (agent's fault) he just appologised and stated that i'm lying and i placed the request, hence i asked him to provide the call communication id he gave it to me as for my first call with Pradeep it was 83420472 and for the second call Aamir (2ndagent) & Siddhant (supervisor[protected] i told him that I am going to sue the company for this he said all right go ahead..