Idea Cellular — Not providing service and excess charge

Address:

South Delhi, Delhi

This is to bring in your notification that I am disappointed because your
> service of IDEA MOBILE .
>
> Here is my story, i called on 4th Sep. to activate my 3G services on my mobile
> phone ( LG OPTIMUMS ONE - LG-P500).It does not seems to be working and i Called
> several time to resolve the issue.but every time i get the response to wait.
> 1. On 7th Sep i was ask to wait till 10th Sep and i waited but internet
> does't work.( person spoke to Dheraj )
> 2. On 10th Sep i was ask to wait for 13th Sep and i waited but internet
> does't work.( person spoke to Akshita )
> 3. On 13th Sep i was ask to wait for 15th Sep and i waited but internet
> does't work.( person spoke to 2 supervisor )
>
> ***** On 15th Sep I called and spoke to agent Davender and he DISCONNECTED MY
> CALL.Latter on when i again called up IDEA cust care spoke to supervisor Dheraj
> and he also disconnected my call.*********
>
> Now i am bound to log a complaint against IDEA about the pathetic service and
> not giving proper service to the consumer.
>
> Now after a series of phone calls made for the same, they have a different reply
> every time from engineer and technical team is not available to a reassurance
> that the job will be done within the next 2-3 days.
>
> **** NONE OF HAVE THE INFORMATION ABOUT MY COMPLAINT THAT I DID ******** i am
> not using your services and am getting massage that i have used your service.
>
> yesterday I thought that my work will be done and no one is assuring me that the
> same will be done but nothing.So far has happened. My request to withdraw the
> services even met with a surprise response.
>
> I am still awaiting an action to other unaware customers that do not fall in the
> trap of glorious advertisements about 3G and get lured by IDEA.
>
> PLEASE RESOLVE MY QUERY WITHIN 24HRS OTHERWISE I WILL FILE A Complaint against
>

With best wishes
Faridur Rehman
[protected]
[protected]
>