Idea Cellular — unauthorized balance deduction of Rs.20

Idea Cellular — unauthorized balance deduction

i k madhavi rao had gt a recharge of rs 150 and due to some technical fault a gprs service was activated charging rs 20 on daily basis and was activated on november 28, i called the customer care on december 5 and they agreed to refund my balance of rs 140 and deactivate the service.I waited till thursday but there was no refund, i again called on december 10 to enquire and they refused to refund my balance.

Dear Customer,

We wish to inform you that refund of Rs.20/- has already been updated for your Idea account. On 14/04/2013 For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular