[Resolved]  Idea Cellular — Unauthorized deduction of balance through Symbiotic

Also note that though the message said thank you for downloading fun_zone etc, nothing was downloaded. Neither any content was downloaded nor any permission was asked. They have deducted the money without any reason and through fraudulent means.

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for VAS activation dispute has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear All,

The same thing happened to me also. When i was browsing some sites, a message came saying that Rs.30 deducted from my account due to the symbiotic fun_zone download. Nothing downloaded... Daylight Cheating by IDEA Cellular. When complained the same in the next morning, the customer executive was so arrogant in saying that we cannot do anything please talk to the superior officer. When conveying the same to the so called superior executive, she also iterated the same saying that the 3G package availed by me is only for browsing some sites, not for all. Then I asked, why are you not publishing these safe browsing sites/or chargeble sites in your website. They have no answer. We are planning to have an online campaign through social media soon on IDEA CELLULAR'S DAYLIGHT CHEATING PLANS IN 2G AND 3G. Today on 1st November 2013, I got a call from another executive to take the feedback. Explained the full story to them and about the plans of propagating this news to other customers. Also conveyed that either reverse my amount Rs.30 or ready to see these stories in customercomplaints.in and other social media sites.

Indusekhar M.S., Scientist, Govt. of India, Trivandrum, Kerala

same thing happened with me, and balance deducted rs. 40 in same manner, fraud idea can change your life...
my number is [protected], name-Mohd Tasavvar

I too faced the same problem
And it had happened to me twice; first time it was Rs.10 and second time it was Rs.15 was deducted from my balance unauthorized. What's bizarre here is that Rs.15 deduction occurred when there was only Rs.30 remaining in my account.The first one is this :
" Dear Customer,
thank you for downloading Unlimited_Zone from SYMBIOTIC.
You have been charged Rs. 10. " ( October 20 2013 )

And the second time, it was:

" Dear Customer,
thank you for downloading Super_Duper_Pack from SYMBIOTIC.You have been charged Rs. 15.
( 2 January 2014 )

So if I had Rs.100 in my account, more could have been deducted from my account. This ignorance from Idea is intolerable and now I'm gonna tell all my friends not to choose idea network as they are cheaters in their business. My number is [protected].

Today at around 3:12 am same thing happened to me. Symbiotic charged Rs40 for downloading some fun mall although I have not downloaded anything or gave any permission for deduction of the money. This matter has to be taken care of by idea & the amount should be refunded back.
My no: [protected]
name: Anirban Basu.

Looking at all the feedbacks this problem is going on for long time. We customers are being cheated on our hard earned money. I call idea customer service & they said that this symbiotic company is a fraud company & yet idea allows this fraud company to deduct money from their customers, strange...Idea I request you to refund my 40 rupees back.
ph no: [protected]
Time: 3:12am

While surfing on internet on 2nd feb 2014 at 12:55 which redirected me to
symbiotic and I received a message saying "Dear Customer thank you for
downloading Super_Dhamal from symbiotic. You have been charged Rs. 40." .
I have not downloaded anything or gave any permission for deduction of
the money. This matter has to be taken care of by idea & the amount
should be refunded back.
Rs. 40 were deducted from my balance without any permission or
authorisation from me. This is a seriously fraudulent enterprise IDEA
has entered into with SYMBIOTIC for cheating people.
My no. is [protected], and my name is Pramod Bellad My no. is registered
in Chennai TN Please take immediate action against IDEA for cheating people
and robbing their money.
When I callled customer care to report it they were so arrogant that they are repeatedly telling I used paid site..Name of the customer care executive and their supervisor were Monisa and Shakti. They directly told me to file Complaint...The simbiotic site has Idea logo only...
Idea should give value to the hard earned money of customers and stop such cheating service...

Thanks
Pramod Bellad
[protected]

I have recharged Rs.34 internet pack in that 200 mb net usage.. I browse continuously and without my knowledge Rs.112/- has been dedcuted and without any confirmation message my balance deducted ... I called to cc and they said u have browsed over mb limit and balance not refundable.. Stop cheating this service.. I request you to refund my 112 rupees back..

Time 05.10.2014 around 10 : 30 P.m..

Name:Thamizhselvam.R
Mobile Number : [protected]